015-Warehouse Associate Lead

American Furniture Warehouse; Fort Collins (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the furniture industry is seeking a Warehouse Team Lead to coach associates and ensure exceptional customer service. The role involves assisting with scheduling, monitoring employee performance, and implementing safety protocols. Ideal candidates will possess strong leadership skills and a commitment to safety and service, and the ability to handle merchandise efficiently.

Qualifications

• Ability to safely operate a company-approved safety knife.
• Ability to learn and apply new technologies like iPads and Excel.
• Knowledge of lifting techniques and asset protection policies.

Responsibilities

• Coach Warehouse Associates and ensure excellent customer service.
• Assist the Warehouse Manager with scheduling and performance reviews.
• Address customer complaints and ensure safe loading and unloading of merchandise.

Skills

Safety knife operation

Technology application

Fraud prevention

Lifting techniques

Customer service

Team coordination

Job description

The role of the Warehouse Team Lead will coach the Warehouse Associates to ensure our customer service goes above and beyond the customer’s expectations. As a team lead you will assist the Warehouse Manager with schedule building, employee performance reviews, and ensure new and current policies and procedures are being followed. The role of the Warehouse Team Lead will coach the Warehouse Associates to ensure our customer service goes above and beyond the customer’s expectations. As a team lead you will assist the Warehouse Manager with schedule building, employee performance reviews, and ensure new and current policies and procedures are being followed.

Pay Range: $18-20/Hr D.O.E

**Additional Pay for afternoon shift and weekends. $1.00/hour for afternoons, $2.00 hour for weekend shifts

Job Requirements

• Ability to safely operate a company approved safety knife.
• Must be able to learn, understand, and apply new technologies including but not limited to ipads, excel, word, etc.
• Adhere to the AFW asset protection policies and identify and prevent fraud.
• Knowledge of and the ability to perform the correct lifting/team lifting techniques.
• Ability to maintain a clean and professional appearance.
• Ability to manually manipulate furniture and merchandise to and from trucks, racking, containers, forklifts and vehicles.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.

Job Expectations:

• Commitment to AFW’s safety policies and procedures and ability to promote awareness.
• Accurately match packing list to vendor labels.
• Coach employees to load merchandise from the dock to trailers. Tie-in merchandise to trailers in a safe manner.
• Coach employees to safely load and unload merchandise to and from pallets/skids.
• Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members.
• Establishes schedules and provides continual training to team members with an emphasis on safety and service.
• Addresses customer complaints and resolves problems as needed.
• Delegate tasks and responsibilities to appropriate personnel.
• Communicates, leads, and develops teamwork with the Warehouse Team.
• Ensure the correct paperwork/forms are filled out correctly.
• Able to confirm that customer receives correct merchandise.
• Able to work a radio frequency (RF) scanner.
• Identifying and reading reports, tickets and UPC labels.
• Able to have a flexible schedule and work all shifts, holidays, and weekends.
• Able to communicate effectively with team members and supervisors.
• All training provided by AFW.

Physical Requirements

• Requires the ability to maneuver in confined and at times congested areas.
• Requires the ability to stand, walk, stoop, & bend for 8 hours or more daily.
• Requires constant use of arms, hands, fingers, eyes, legs, and back.
• Training and coaching employees may require the ability to lift, lower, push and pull all sizes of merchandise up to 100 lbs. frequently and ability to handle/manipulate up to 250 lbs. frequently.
• The Warehouse Team Lead position requires lifting, griping, bending, kneeling, stooping and moving merchandise 8 hours or more daily.

Physical Work Environment

• Fluorescent Lighting
• Concrete Flooring
• Climate effected by outside conditions
• Considerable exterior noise
• Extreme temperature fluctuations in warehouse

A pre-employment drug screen and pre-employment background check must be passed upon job offer. American Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.