0000009457.PROCESS SUPPORT SUPERVISOR III.DISTRICT CLERK

Dallas County; Dallas (TX); On-site; USD 65,000 - 140,000; Full time

Job summary

Dallas County is seeking a Process Support Supervisor III to manage and oversee processing activities within the district clerk's office. This role involves supervising staff, ensuring compliance with laws and procedures, and navigating a dynamic environment focused on quality service delivery. Candidates should possess a Bachelor's degree in Business Administration and have strong leadership and problem-solving skills. A tolerance for working in a potentially high-stress environment is also essential due to the juvenile focus of the department.

Qualifications

• Education equivalent to a Bachelor's degree.
• Experience in management or supervisory roles.
• Skilled in standard software applications.

Responsibilities

• Supervises staff in processing activities.
• Ensures compliance with applicable laws.
• Trains and evaluates staff performance.

Skills

Communication

Leadership

Problem Solving

Education

Bachelor's degree in Business Administration

Job description

0000009457.PROCESS SUPPORT SUPERVISOR III.DISTRICT CLERK

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0000009457.PROCESS SUPPORT SUPERVISOR III.DISTRICT CLERK

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Job Description

Supervises the processing activities of one or more areas of responsibility by planning, assigning and supervising the work of others, establishing goals, developing schedules, priorities and standards for achieving goals, and coordinating and evaluating processing activities.

Job Description

Supervises the processing activities of one or more areas of responsibility by planning, assigning and supervising the work of others, establishing goals, developing schedules, priorities and standards for achieving goals, and coordinating and evaluating processing activities.

Management Scope: Supervises exempt and non-exempt staff.

Responsibilities

• Supervises, delegates and provide guidance to staff in one or more areas of responsibility related to performing highly complex tasks related to receiving, filing and processing documents, fees and fines, maintaining records, files and reports, and providing excellent customer service to ensure compliance with applicable laws, policies and procedures.
• Ensures effective delivery of services by training staff, coordinating, delegating and monitoring the workflow to ensure accuracy, compliance and timeliness, providing feedback and collecting data for performance measures.
• Acts as technical expert, researching and resolving problems and highly complex issues related to the program function, and responds to inquiries from staff, Judges, attorneys, other County departments and the general public, referring frequently to applicable laws, regulations and policies.
• Researches and stays abreast of changes in applicable laws, participates in developing and implementing goals, objectives and standard operating policies and procedures, and monitors compliance.
• Hires and trains staff, evaluates performance and initiates disciplinary action.
• Performs other duties as assigned.
  
  

Qualifications

Education, Experience and Training:

Education and experience equivalent to a Bachelor's degree from an accredited college or university in Business Administration or in a job related field of study.

Special Requirements/Knowledge, Skills & Abilities

Skilled in the use of standard software applications. Ability to effectively communicate both orally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Knowledge of applicable rules and laws pertaining to assigned section(s).

Juvenile Department

“Position requires working with juveniles who may have committed dangerous/aggressive acts; should possess a high tolerance for working in an emotionally demanding/stressful work environment.”

Position requires working with juveniles who may have committed dangerous/ aggressive acts; should possess a high tolerance for working in an emotionally demanding/stressful work environment.”

Must be physically able to perform “handling with care techniques, including takedowns, chasing and restraining youth” as outlined in the Texas Juvenile Justice Department (TJJD) requirement.

Serves as back-up to staff and assumes all duties as necessary, i.e., administering medications, transporting youths to appointments, processing intake assessments or discharges, and disciplining youths.

An employee may be transferred to another department, shift, location, or facility based on the needs of the Department.

Working in a 24-hour facility may make the employee subject to working mandatory overtime or remaining on duty and working all, or a part of, an additional shift (“double shift”).

The incumbent is / may be considered to be ‘essential personnel’ subject to being held over or called back to a work location or alternate site at all times. When required, you will be notified by your supervisor.

Must be at least 21 years of age (for applicable positions) and must pass all portions (physical/written) of the Juvenile Academy to continue employment or all standards related to PREA and Ethics for specific positions.

Physical/Environmental Requirements

Standard office environment. May be required to stand, walk and sit for prolonged periods, and lift up to 25 lbs. unassisted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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