0000007733.CLERK II.HS-1115 WAIVER PROG

Dallas County; Dallas (TX); On-site; USD 48,000 - 59,000; Full time

Job summary

Dallas County is seeking a motivated individual for the position of Clerk II, responsible for processing various documents and offering excellent customer service. This role requires a high school education and experience in a customer-focused environment. Successful candidates will have strong data entry and communication skills, along with the ability to manage routine inquiries effectively.

Qualifications

• Graduation from an accredited high school/GED program.
• Two years job related experience or 30 hours of college.
• Experience in a customer service environment a plus.

Responsibilities

• Processes a variety of documents and records.
• Researches and prepares necessary data.
• Interacts with the public to provide customer service.

Skills

Customer Service

Data Entry

Typing

Communication

Education

High School Diploma or GED

Tools

MS Excel

MS Word

Job description

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Job Description

Performs a variety of moderately complex support tasks which may include: inputting, processing and distributing a variety of documents and records; collecting, compiling, filing and maintaining data; reconciling data, funds or inventory; and interacting with the public to provide excellent customer service. Works within a well-defined framework of policies and procedures, under moderate supervision.

Job Description

Performs a variety of moderately complex support tasks which may include: inputting, processing and distributing a variety of documents and records; collecting, compiling, filing and maintaining data; reconciling data, funds or inventory; and interacting with the public to provide excellent customer service. Works within a well-defined framework of policies and procedures, under moderate supervision.

Responsibilities

• Receives, prepares, verifies and processes a variety of documents, instruments, records, bills, payments and receipts.
• Inputs data to complete routine correspondence, forms, reports and documents.
• Researches, locates, pulls and prepares a variety of documents, records and other assigned data.
• Effectively answers routine inquiries and resolves basic customer service issues.
• Collects, inputs, updates and reconciles data, funds or inventory and maintains filing/storage of documents and supplies.
• Performs other duties as assigned.
  
  

Qualifications

Education, Experience and Training:

Graduation from an accredited high school/GED program. Two (2) years job related experience or 30 hours of college or a combination of the two. Experience in a customer service environment a plus.

Special Requirements/Knowledge, Skills & Abilities

Ability to type 30 wpm or 60 kspm, with knowledge of computer applications and standard word processing software. Candidates for all clerical, administrative and/or secretarial positions will be required to take and pass at least one skill(s) test(s) which will be determined by the Elected Official or Department Head based on the position and the operational needs of the department. Testing may include one or more of the following: 10-key, Coding, Data entry, Filing, Grammar, Math, MS Excel, MS Word, Proof Reading, Spelling, Sorting, Timed Typing (3 minute). Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships with other County employees and the general public.

Juvenile Department

“Position requires working with juveniles who may have committed dangerous/aggressive acts; should possess a high tolerance for working in an emotionally demanding/stressful work environment.”

Physical/Environmental Requirements

May require prolonged sitting, standing, walking and ability to lift and carry up to 25 lbs. unassisted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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