Zegna - Turkey - Senior Style Advisor

Ermenegildo Zegna Holditalia S.p.A; Fatih; On-site; TRY 150,000 - 300,000; Full time

Job summary

An established industry player is seeking a dedicated retail sales associate to provide exceptional customer service and foster customer loyalty. In this role, you will engage with customers, identify their needs, and recommend suitable products, all while maintaining high store standards. Your passion for the retail industry and strong interpersonal skills will be key to achieving sales targets and enhancing the customer experience. Join a dynamic team where your contributions will make a significant impact in a vibrant retail environment.

Qualifications

• 4 to 6 years of retail sales or customer service experience required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Deliver excellent customer service and build relationships with customers.
• Handle customer complaints and maintain store standards.

Skills

Good communication skills

Interpersonal skills

Customer service

Sales skills

Education

High school qualification

Job description

JOB CONTENT

To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

FUNCTIONAL RESPONSIBILITIES

1. Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
2. Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
3. Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
4. Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
5. Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
6. Maintain personal grooming standards as advised by the Store Manager.
7. Maintain clean and organized display, fitting rooms and stock areas.
8. Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
9. Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
10. Recruit customers for the database, accurately entering their details on the system.
11. Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

EDUCATION/QUALIFICATION

High school qualification.

EXPERIENCE

4 to 6 years retail sales or customer service experience.

FUNCTIONAL SKILLS & SPECIFIC KNOWLEDGE

1. Good communication and interpersonal skills.
2. Pleasant personality and good grooming.
3. Passion for retail industry.

COMPETENCIES

1. Achievement Drive
2. Building Relationships
3. Empathy
4. Serving Customers
5. Team Working
6. Conceptual Thinking

LOCATIONS

Turkey/Marmara/Istanbul

BRAND

Zegna

CONTRACT TYPE

Permanent Job

JOB FUNCTION

Sales Channels & Retail Excellence/Retail