Warranty Senior Specialist

Hyundai Motor UK Ltd.; Turkey; On-site; EUR 30,000 - 70,000; Full time

Job summary

An established industry player invites you to join their dynamic team as a Warranty Senior Specialist. In this role, you will manage the warranty claim process for both domestic and export markets, ensuring compliance with technical bulletins and conducting dealer audits. You'll utilize your strong analytical and communication skills to prepare detailed reports for top management. This opportunity offers a chance to work on a global scale, enhance your competencies, and contribute to innovative mobility solutions. If you thrive in a customer-focused environment and seek to make a meaningful impact, this position is perfect for you.

Benefits

Flexible working hours (Flextime)

Structured training and ongoing career development

Casual dress code

Global level working experience

Qualifications

• Minimum 5 years experience in Technical/Warranty roles, preferably in Automotive OEMs.
• Proficient in oral and written English for effective management interaction.

Responsibilities

• Manage warranty claim processes for domestic and export markets.
• Prepare regular warranty reports using MS Office and present to management.

Skills

Customer-focused personality

Effective communication skills

Problem-solving skills

Analytical skills

Interpersonal skills

Education

Bachelor's degree in engineering

Bachelor's degree in business administration

Tools

MS Office (PowerPoint, Excel)

DMS (Dealer Management System)

GWMS (Global Warranty Management System)

Job description

Select how often (in days) to receive an alert:

Warranty Senior Specialist

Date: 8 Apr 2025

Hyundai Türkiye invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organized, flexible and motivated professional, you will master diverse challenges and work in a dynamic environment with a strong customer focus.

We love to defy conventions and drive ambitious future plans with responsibility when it comes to mobility, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organization lies in the passion and diversity of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere.

Join us for creating future mobility.

Responsibilities:

• Manage domestic and export markets' warranty claim process
• Drive dealer and distributor warranty invoices and payments
• Follow Technical Warranty Bulletins and applying and monitoring campaigns
• Contribute domestic and export markets dealer warranty audits
• Apply and reporting dealer digital warranty audits
• Prepare regular warranty reports by using MS Office skills and present them to the top management
• Calculate and follow up department KPIs (CPU, UIO, Approval Rate etc.)
• Train dealer warranty specialists to support them for getting certified
• Maintain warranty conditions on DMS (Dealer Management System) and GWMS (Global Warranty Management System)
• Manage plant return process with relevant production plants (HMC, HMMC, HAOS etc.)
• Contact with HMC and HME for necessary inquiries
• Follow up warranty conditions of competitors in domestic market (Labor rate, terms and conditions etc.)

You will also need to have:

• At least bachelor’s degree in engineering, business administration or equivalent university fields
• Minimum 5 years experience, preferably in/for Automotive OEMs in Technical/Warranty roles
• Proficient oral and written skills in English with the ability to interact effectively with all levels of management and reporting for the quality platforms
• Advanced user of MS Office applications (especially PowerPoint and Excel)
• Customer-focused personality
• Effective communication and interpersonal skills with attitude in building relationships with professionals of all organizational levels globally
• Competent in problem-solving, analytical and interpersonal skills
• Traveling flexibility both overseas and in Turkey

We Offer:

• Working on a global level and recognized internationally
• Chance to enhance your competencies and unlock your potential
• Structured training and ongoing career development
• Flexible working hours (Flextime)
• Casual dress code

“Hyundai Motor Turkey is an equal opportunity employer and promotes diversity in the workplace.”