Waiter/Waitress

Kempinski Hotels; Çeşme; On-site; TRY 50,000 - 150,000; Full time

Job summary

A luxury hotel brand in Turkey is seeking a dedicated Waiter/Waitress to provide exceptional service in their Food & Beverage department. The ideal candidate will have 1-2 years of relevant experience, proficiency in English, and a commitment to high standards of service. Responsibilities include serving food and beverages, maintaining cleanliness, and handling guest feedback. This is a full-time role with a fixed term contract.

Qualifications

• Experience in a similar role, preferably within a luxury hotel/restaurant environment.
• Ability to work efficiently under pressure.
• Professional appearance and commitment to high standards.

Responsibilities

• Provide courteous and efficient service to guests.
• Maintain knowledge of all menu items.
• Accurately take and process orders.

Skills

Minimum 1-2 years’ experience

Proficiency in English

Strong knowledge of food and beverages

Team player

Problem-solving abilities

Job description

Waiter/Waitress

Department: Food & Beverage

Employment Type: Fixed Term - Full Time

Location: Turkey - Alacati

Description

An enthusiastic and service-oriented Waiter/Waitress

Key Responsibilities

• Provide courteous, professional, and efficient service to guests at all times, in accordance with brand standards.
• Maintain a thorough knowledge of all menu items, including ingredients, preparation methods, and potential allergens, and confidently answer guest inquiries.
• Accurately take and process food and beverage orders using POS systems, and communicate order details clearly to the kitchen and bar teams.
• Serve food and beverages promptly, ensuring correct presentation and guest satisfaction.
• Set up and maintain clean, organized, and welcoming dining areas.
• Present bills and process payments efficiently and accurately.
• Handle guest feedback and complaints in a professional manner, escalating to supervisors when necessary and ensuring follow-up.
• Adhere strictly to all policies, including fire safety and hygiene regulations (HACCP compliance).
• Support the team in daily opening and closing procedures.
• Contribute to a positive team environment and actively seek opportunities to enhance the guest experience.

Skills, Knowledge and Expertise

• Minimum 1-2 years’ experience in a similar role, preferably within a luxury hotel / restaurant environment.
• Proficiency in English
• Strong knowledge of food and beverages
• Guest-focused, with a friendly and approachable demeanour.
• Team player with strong organizational and problem-solving abilities.
• Ability to work efficiently under pressure and adapt to flexible working hours.
• Professional appearance and a commitment to high standards of service and ethics.
• Experience with POS systems and basic computer skills is preferred.