Waiter/ess

Hilton Worldwide, Inc.; Şişli; On-site; TRY 50,000 - 150,000; Full time

Job summary

A leading hospitality company is seeking a Waiter/ess to serve guests in a friendly and efficient manner. The role requires knowledge of menu offerings and ensuring excellent guest experiences through support and service. Benefits include health insurance, discounts, and extensive training opportunities.

Benefits

Health Insurance or Private Pension

Car park subscription at team member rate

Free laundry and dry cleaning for business attire

50% discount on personal food & beverage

Unlimited training and development opportunities

Qualifications

• Ability to captivate guests and fellow team members.
• Quick adaptation to different situations.
• Exude energy and enthusiasm as a team member.

Responsibilities

• Prepare the setup of tables and chairs for the next service period.
• Ensure chinaware and cutlery are clean and in good condition.
• Assist guests with seating and managing bags and coats.
• Take orders, provide recommendations, and relay orders effectively.
• Guide junior team members in training and ensure orders are delivered correctly.

Job description

Overview

Hilton Istanbul Bosphorus is a historic hotel with a legacy dating back to 1955. The property has hosted royalty, politicians, and famous figures and is part of Hilton Türkiye, recognized for workplace excellence.

Role

A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience, with extensive knowledge of menu offerings.

Responsibilities

• Prepare the setup of tables and chairs for the next service period.
• Ensure chinaware and cutlery are clean and in good condition.
• Ensure the area is ready for service, clean, and equipped with the right goods.
• Confirm sofas and chairs are clean and drop-free before service.
• Participate in pre-service meetings and pre-service preparations.
• Check for any guest special requests by reviewing reservations and make preparations if required.
• Communicate effectively and professionally with other departments.
• Assist guests with seating and managing bags and coats.
• Present menu and wine to guests; ensure warm bread and olive oil are served.
• Take orders, provide recommendations, and relay orders to related units via Micros System, following up on additions.
• Organize setup according to the nature of the order and assist guests in selecting wine for the meal.
• Recommend and serve starters before the main course; ensure meals and drinks are prepared and carried carefully from kitchen or bar.
• Guide junior team members in training and ensure orders are delivered correctly.
• Provide service presentation to maximize guest satisfaction and proactively respond to guest needs.
• Follow up on empty glasses and china; ensure tables are cleaned and drinks are refilled; ash-trays are emptied as needed.
• Make liqueur and brandy recommendations and finalize dessert and coffee on the check.
• Check that guests have not forgotten anything before leaving and inform the Restaurant Supervisor of guest recommendations for improvements.

What are we looking for?

Hilton has a long-standing leadership in hospitality and looks for candidates who demonstrate our values and the ability to:

• Captivate guests and fellow team members.
• Adapt quickly to different situations.
• Exude energy and enthusiasm as a team member.

Values

• Hospitality – delivering exceptional guest experiences.
• Integrity – doing the right thing, always.
• Leadership – leading in our industry and communities.
• Teamwork – being a team player in all we do.
• Ownership – owning our actions and decisions.
• Now – operating with urgency and discipline.

Benefits

• Health Insurance or Private Pension after 6 months of service
• Car park subscription on team member rate
• Free laundry and dry cleaning for business attire
• Go Hilton: Team member rate while staying in Hilton Hotels in and outside Türkiye
• 50% discount on personal food & beverage consumption in the hotels
• Social aid package
• Extended nursing hours of 1.5 hours until the baby reaches 18 months (new mothers)
• 1 day paid leave on the first day of the child’s school year (only the first day of first class) for female team members
• Unlimited training and development opportunities inside and outside the hotel
• Unlimited online courses through Hilton University