Technology Solution Architect for IT & Contact Center

Convergys; Fatih; On-site; TRY 240,000 - 360,000; Full time

Job summary

Concentrix is seeking a Technical Design Lead to design and deliver integrated IT solution offerings for sales and solution architecture. You will work with presales, architects, security, and operations to define high-level designs that meet client needs and Concentrix standards.

The role emphasizes collaboration across teams, rapid delivery, and ensuring solutions align with security and delivery guidelines. Excellent communication and leadership are essential.

Qualifications

• 5+ years experience in contact center solutions.
• Strong communication and stakeholder management.
• Degree in Computer Science or related field.

Responsibilities

• Define integrated IT solution designs for sales and solutions teams.
• Collaborate with security, networking, and product teams.
• Ensure solutions meet client requirements and security standards.

Skills

5+ years experience

Contact center

Solution architecture

Stakeholder management

Communication skills

Education

Bachelor's degree in Computer Science

Job description

Concentrix is seeking a Technical Design Lead to design and deliver integrated IT solution offerings for sales and solution architecture. You will work with presales, architects, security, and operations to define high-level designs that meet client needs and Concentrix standards.

The role emphasizes collaboration across teams, rapid delivery, and ensuring solutions align with security and delivery guidelines. Excellent communication and leadership are essential.