Technical Service Engineer - Istanbul, Türkiye

BYD Europe; Fatih; Hybrid; TRY 150,000 - 300,000; Full time

Job summary

A leading technology firm in Turkey is looking for a Technical Service Engineer to provide regional technical support and manage training sessions. The ideal candidate should have a bachelor’s degree, relevant experience in the auto industry, and strong communication skills. This role involves frequent travel to Europe and China. Competitive remuneration and benefits are offered in a fast-developing company focused on a sustainable future.

Benefits

Competitive remuneration

Commuting allowance

Team building events

Employee learning opportunities

Qualifications

• 3-5 years’ relevant experience in the Auto industry.
• Fluent in English; knowledge of Chinese is a plus.
• NEV Technical background is preferable.

Responsibilities

• Provide regional technical support in Türkiye.
• Conduct onsite technical training for new product launches.
• Organize and carry out workshops to improve technical capability.

Skills

Cross culture communication skills

Ability to work under pressure

Technical problem-solving

Education

Bachelor degree or above

Job description

About the role

The Technical Service Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.

Responsibilities

• Responsible for the regional technical support in Türkiye, fast response and provision of technical solutions through service portal, remote diagnostics and onsite support;
• Conduct regular visit, meeting, workshop and other activities with the Headquarters and external partners to continuously improve regional technical capability;
• Organize and carry out onsite technical training for new product launch, level-training program and on-the-job training program in accordance with relevant stakeholders;
• Collect and report information regarding typical fault tendency, latest and critical fault, and promote instant solution of quality problems;
• Design and develop the technical notice, andtypical technical repair cases;
• Conduct regional special event management, and providetimely onsite support with solutions, technical research and analysis according to stakeholder’s instructions;
• Other works assigned from line manager.

Requirements

• Bachelor degree or above, 3-5 years’ relevant experience in the Auto industry;
• Fluent inEnglish, Chinese language capability is a plus;
• Strong cross culture communication skills and cross-function coordination ability;
• Ability to work under pressure and to strict deadlines in a dynamic environment;
• NEV Technical background is preferable;
• Able to adaptfrequent travels toEurope and China.

We offer

• Job in a fast developing company which embodies sustainable and forward-thinking technology;
• Performance and experience based competitive remuneration, commuting allowance;
• Team building events and employee learning opportunities.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team