Technical Engineer

Randstad Türkiye; Fatih; On-site; TRY 150,000 - 300,000; Full time

Job summary

A global dental equipment firm is seeking a Technical Engineer to oversee high-level technical support and manage spare parts orders. The ideal candidate will have a Bachelor's degree in Engineering and relevant experience in the dental or medical industry. Excellent English skills are required, and knowledge of additional languages is a plus. This role includes ensuring service excellence and continuous improvement in quality processes.

Qualifications

• Relevant experience in a dental or medical industry.

Responsibilities

• Act as a central point of contact for high-level technical support.
• Manage the end-to-end lifecycle of overseas spare parts orders.
• Drive continuous improvement by managing quality and service accreditation processes.
• Develop and negotiate customer service and maintenance agreements.
• Control and maintain all showroom, training, and demo equipment.

Skills

Excellent command of English language

Computer literate – Excellent Excel skills

Skills in second or third language

Education

Bachelor Degree in Engineering

Tools

PowerPoint

Word

Outlook

Job description

Overview

We are looking for a "Technical Engineer" for our global partner which operates in dental equipment manufacturing.

Act as a central point of contact for high-level technical support, coordinating between customers, field service teams, and internal departments to ensure service excellence. Manage the end-to-end lifecycle of overseas spare parts orders, from customer request to final delivery, ensuring effective communication and timely resolution. Drive continuous improvement by managing quality and service accreditation processes (ISO 9001, TSE), analyzing common equipment failures, and reporting findings to the factory. Develop and negotiate customer service and maintenance agreements to foster long-term client relationships and ensure contractual compliance. Control and maintain all showroom, training, and demo equipment, ensuring they are in optimal condition for events and customer presentations.

Qualifications

• Bachelor Degree in Engineering
• Relevant experience in a dental or medical industry
• Excellent command of English language
• Skills, second or third language would be ideal
• Computer literate – Excellent Excel skills
• PowerPoint, Word, Outlook