Tech. Centers&Energy Syst. Ser. Expert

Vodafone Group; Konak; Hybrid; TRY 80,000 - 100,000; Full time

Job summary

A leading telecommunications company is seeking an Electrical/Mechanical Engineer for their İzmir Technology Center. This role involves maintaining operations 24/7, ensuring customer requests are handled promptly, and monitoring infrastructure systems. The ideal candidate has at least 5 years of experience, strong English skills, and is customer-focused. This position promotes a flexible work environment with hybrid working options.

Benefits

Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Comprehensive private health insurance

Qualifications

• Min 5 years of similar experience in a GSM/IT environment.
• Very good English (at least Upper intermediate level).
• Customer satisfaction focus and good relationship skills.

Responsibilities

• Maintain operation of İzmir Technology Center 24/7.
• Ensure timely handling of internal and external customer requests.
• Monitor alarms and take corrective actions to prevent outages.

Skills

Energy infrastructure knowledge

Customer orientation

Teamwork

Innovative thinking

Education

Electrical/Mechanical Engineering degree

Job description

Overview

Join Us at Vodafone. We’re shaping the future of connectivity and offer opportunities to grow your career while balancing work and life. We aim to belong, make a real impact, and work in a sustainable and inclusive environment.

What you’ll do

• Keep İzmir Technology Center up and running on a 7/24 basis
• Ensure the 7/24 continuity of İzmir Technology Center operation
• Conclude internal and external customer requests in a timely and complete manner within the framework of roles and responsibilities
• Operate İzmir Technology Center in an energy efficient and sustainable manner
• Apply Technical Infrastructure Maintenance and Operations Processes and actions via operation maintenance Subcontractor according to SLA KPIs (L2 level operation)
• Apply layout allocations for Network/IT Equipment at Technology Center
• Perform periodic system checks and tests of all infrastructure equipment; support independent audits
• Commission and integrate new energy systems and cooling equipment
• Update and report electrical infrastructure layouts and drawings of Technology Center
• Warn and inform planning team of capacity shortages and performance degradation in detail
• Follow daily status of all infrastructure equipment in relation to Telecom and IT equipment
• Prepare weekly progress reports and energy equipment reports
• Ensure quality of installation and works as per specifications and on schedule at Technology Center
• Operate Technology Center environment without service outage
• Communicate closely with Internal/External Customer periodically at the Technology Center
• Monitor all alarms from infrastructure systems on a 7/24 basis
• Take preventive actions before fault occurrence and apply immediate corrective action to restore the system
• Supervise troubleshooting by related vendors via MSP
• Report weekly performance of each system
• Present technical introduction of İzmir Technology Centre (English/Turkish)
• Provide technical data to tender documents
• Support and organize Customer activities after sales
• Supervise/accompany potential customer visits (English/Turkish)
• Work safely and in good health; provide a safe place of work
• Comply with health & safety rules and policies; identify risks related to the works/job
• Prevent/stop unsafe works or acts
• Report all accidents and occupational health problems of self, staff, team members or contractors to HSE&W department

Who you are

• Electrical/Mechanical Engineer
• Good knowledge and experience on energy infrastructure and power systems, high-capacity air conditioners, cabling and layout planning of Technology Center
• Customer oriented, result oriented, empathetic, good relationship with customers, customer satisfaction oriented
• Teamwork, innovative, adaptable, flexible working (night/weekends-7/24 shift)
• Min 5 years of similar experience
• Very good English (at least Upper intermediate level)
• Experience mainly in GSM/IT environment
• Experience at a Telecom Operator or Mission Critical building
• Candidate home close to İzmir Technology Center
• Competency Map
• Flexibility
• Operational awareness
• Solutions driven
• Working as part of a team

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we empower people and create a workplace where everyone can thrive. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What’s in it for you

We like to keep them flexible:

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services
• Plus, plenty more to enjoy!

If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

Data Privacy: By applying for this job, you accept the Vodafone Privacy Policy. Visit the Privacy Policy page at https://careers.vodafone.com/privacy-policy/turkey/ for details.

Who we are

We are a leading international Telco serving millions of customers. Vodafone believes connectivity can improve lives and the world. We empower people, connect everyone, and protect the planet while helping customers do the same.

Belonging at Vodafone is lived and cultivated through our actions. We are diverse, with many minds, abilities, backgrounds and cultures. We are committed to increasing diversity, ensuring equal representation, and making Vodafone a place where everyone feels safe, valued and included.

If you require any reasonable adjustments or accessibility support during recruitment, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.