Team Manager (Assistant Store Manager) | NEW OPENING - Istanbul Airport

Tiffany & Co.; Fatih; On-site; TRY 1,871,000 - 2,704,000; Full time

Job summary

A luxury retail brand is seeking a Store Manager for their new store at Istanbul Airport. The role involves deepening client relationships, leading sales teams, and ensuring operational excellence. The ideal candidate has at least 5 years of retail management experience and is fluent in Turkish and English. This position offers a dynamic environment with a focus on team performance and client satisfaction.

Qualifications

• Minimum of 5 years in retail or luxury retail management experience.
• Proven track record in achieving sales results.
• Flexibility to work in various roles based on business needs.

Responsibilities

• Deepen client relationships to achieve sales targets.
• Lead and coach the sales team to deliver exceptional service.
• Manage operational efficiency and compliance with procedures.

Skills

Retail management

Sales generation

Client relationship management

Coaching and development

Multi-lingual communication

Education

College/university degree

Graduate gemologist degree or GIA course work

Job description

Overview

TIFFANY & CO. IS OPENING A NEW STORE AT ISTANBUL AIRPORT

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

Responsibilities

Sales

Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs:

• Manage and motivate the team to consistently achieve or exceed store sales target.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Drive business through key product pillars and KPIs.

Service

Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:

• Lead, model and coach based on client feedback.
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on client feedback to improve client service.

Talent

Attract, hire, and retain top talent to cultivate a climate of high performance:

• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
• Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

Operations Excellence

Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement:

• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of house and ensure consistency with establishedoperational procedures. Identify and execute efficiencies and best practices
• Ensure compliance with all internal control procedures.

Qualifications

Required Qualifications

• Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of sales results.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Turkish and English speaking abilities are mandatory, a third language is an appreciated plus.

Preferred Qualifications

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

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