Team Leader (Duty Free & Old Bazaar Store)

ATU Duty Free; Muratpaşa; On-site; TRY 150,000 - 300,000; Full time

Job summary

A leading duty-free retailer in Antalya is seeking a Team Leader to manage daily operations and lead a retail team. The ideal candidate should have a Bachelor's degree, over 5 years of retail experience, and excellent leadership skills. This role emphasizes customer satisfaction and requires proficiency in English, with a preference for additional languages. Join a dynamic team committed to delivering outstanding service in a busy retail environment.

Qualifications

• Minimum 5 years of experience in the retail sector.
• 3 years of experience in team management.
• Mastery of a second language (preferred: Russian/German/Arabic).

Responsibilities

• Managing daily operations and developing strategies to reach sales targets.
• Setting performance targets and strengthening team communication.
• Ensuring customer satisfaction and resolving issues effectively.
• Maintaining stock management and store arrangement standards.
• Preparing sales reports and conducting performance analyses.

Skills

Leadership skills

Communication skills

Analytical thinking

Proficiency in MS Office

Proficient in English

Education

Bachelor's degree in economics or administrative sciences

Job description

At the end of 1999's, ATU Duty Free was founded in partnership with Unifree and Gebr. Heinemann, experienced in the operation of TAV Airports and tax-free sales outlets, with a forward vision of the modern airport operations. Since its foundation, ATU has been at the forefront of aviation and retailing in its genres.

From a modest beginning with an 80 sqm store in Istanbul, ATU today operates over 27,000 square meters of retail space in 21 airports, 1 cruise port, spanning 7 countries around the world. With our headquarters in Istanbul, we are an international powerhouse, employing over 1900 people across the globe, serving approximately 100 million customers annually.

ATU; has proven worthy of being recognized to be a “Great Place to Work Certified” company by meeting the workplace criteria with a high trust culture in the program held by Great Place to Work, in which employees’ experiences about corporate culture are evaluated.

We are looking for a "Team Leader" to be assigned in our Antalya Operation.

General Qualifications

• Bachelor's degree, preferably from the faculty of economics and administrative sciences
• Proficient in English (Mastery of a second language including Russian/German/Arabic is preferred)
• Minimum 5 years of experience in the retail sector
• Proficiency in MS Office programs
• Developed leadership skills, minimum 3 years of experience in team management
• Strong communication skills, proactive and solution-oriented work approach
• Developed analytical thinking and strategic planning skills
• Being able to adapt to shift work system

Job Description

• Managing the store's daily operations and developing strategies to reach sales targets
• Managing the team's daily work processes, setting performance targets, and strengthening team communication
• Maximizing customer satisfaction, resolving possible negative situations quickly and effectively
• Maintaining stock management, store order, and visual arrangement standards
• Preparing sales reports and conducting performance analyses
• Ensuring the implementation of company policies and procedures
• Developing and implementing projects to increase store performance