Spa Receptionist

Four Seasons; Fatih; On-site; TRY 50,000 - 150,000; Full time

Job summary

A prestigious luxury hotel in Istanbul is seeking a Spa Receptionist to support the Spa Manager and ensure an exceptional guest experience. The ideal candidate should have excellent English and Turkish communication skills, strong organizational abilities, and a background in hospitality. Join a world-class team dedicated to luxury service and a positive work environment.

Qualifications

• Individuals should possess excellent customer service skills.
• Must have good command of English and clear communication in Turkish.
• Experience in a Spa & Health Club environment is preferred.

Responsibilities

• Support the Spa Manager in daily operations.
• Perform reception duties including phone and email communications.
• Ensure ultimate guest experience.

Skills

Good command of written and spoken English

Superior organization skills

Strong people interaction skills

Excellent customer service skills

Fluent in Turkish

Advance computer skills including Opera systems and MS Office

Multi-tasking skills

Professionalism and integrity

Job description

About Four Seasons

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

An intimate oasis in Istanbul’s oldest district. Indulge in serenity within Istanbul’s historic Sultanahmet district. Our neoclassical residence, steeped in century-old heritage, is just steps from iconic landmarks such as the Blue Mosque and Hagia Sophia. Under the attentive care of our Four Seasons team, you’ll find a space where history harmonizes with contemporary comfort. Enveloped by the melodies of birdsong in our courtyard, you’ll be transported to a world of enduring elegance and charm.

Please note - this is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).

Four Seasons Hotel Istanbul at Sultanahmet is seeking a Spa Receptionist. Don\'t miss this unique opportunity to be part of our award winning team, while excelling your career with the world\'s leading luxury hotel company!

Join our Team

Spa Receptionist works directly and actively support the role of the Spa Manager. Performs all face to face, phone and e-mail reception duties. Handles opening and closing accounting daily. Ensures ultimate guest experience through guidance inside the Spa and Health Club areas.

Ideal Candidate

We are looking for individuals who possess

Key Knowledge

• Good command of written and spoken English
• Superior organization skills
• An understanding of the Spa & Health Club environment
• Strong people interaction skills, warm and welcoming to hotel guests, patrons and all hotel employees
• Excellent customer service skills with great enthusiasm, superior interpersonal skills, result oriented and highly self motivated
• Provides a genuine and constant level of exceptional services and understands Golden Rule
• Work effectively in a variety of situations with different individuals and groups to provide best quality service
• Consistently role models excellent guest service by being involved in the operation as needed and providing same level of service to employees
• Efficient on complaint handling to reach satisfactory results, creative and practical to enhance service quality
• Fluent in English, clear and polite conversation skill in Turkish
• Sufficient experience in Rooms Division different departments
• Advance computer skills necessary including Opera systems, and MS Office
• Strong guest service skills
• Multi-tasking skills
• High level of professionalism and integrity while maintaining the confidentiality of the hotel
• A positive attitude and a can-do approach to any task
• Dynamic adaptability and flexibility to the needs of hospitality industry work schedule

About Four Seasons Hotels Istanbul

A thriving metropolis that connects continents, cultures and religions, Istanbul captivates all who visit. Within this cradle of civilization, Four Seasons provides an oasis of quality and beauty in two unsurpassed locations. Four Seasons Hotel Istanbul at the Bosphorus shines with a modern, almost resort-like experience that welcomes guests with luxurious sophistication. Like staying in a friend’s home, Four Seasons Hotel Istanbul at Sultanahmet greets guests with a warm embrace, and ushers them to a front row seat to culture, peeling back layers of history as they discover more about the world.

Sky’s the Limit

Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s ‘100 Best Companies to Work For’ every year since 1998... Come and find out why! With over 100hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.