Solution Center Agent

VertoFX; Fatih; On-site; TRY 20,000 - 35,000; Full time

Job summary

Une entreprise de mobilité innovante recherche un Agent du Centre de Solutions pour améliorer l'expérience client et soutenir le personnel de conduite. Ce poste dynamique nécessite une communication efficace, des compétences en résolution de problèmes et une capacité à gérer plusieurs tâches. L'Agent jouera un rôle clé dans l'organisation des opérations de transport, en aidant à la formation des chauffeurs et en soutenant l'équipe des ventes pour optimiser les services proposés.

Qualifications

• Diplôme universitaire dans un domaine pertinent.
• Expérience dans un domaine similaire est un plus.
• Capacité à travailler dans un environnement dynamique.

Responsibilities

• Mettre à jour les dossiers des passagers sur la plateforme.
• Former les nouveaux conducteurs et fournir un support continu.
• Faire des appels sortants pour introduire les services de Volt Lines.

Skills

Problem-Solving

Communication

Interpersonal Skills

Multitasking

Technological Proficiency

Education

Relevant University Degree

Tools

CRM System

Job description

About Us

Volt Lines is a technology-powered mobility platform aiming to solve urban mobility problems. We view empty seats in traffic as both the cause of the problem and its solution. There are more than 50,000 buses in Istanbul operating at 9% efficiency and we want to solve this problem. Making shuttle buses smarter, more efficient, and dynamic, we create an alternative transportation network that can replace even car ownership. Companies and other institutions can benefit from the Volt Lines transportation network for the daily commute needs of their staff.

We are looking for Solution Center Agent to help us build and deploy forward-thinking solutions for the future of transportation.

Responsibilities:

• Customer Support
• Update passenger records on the platform based on customer requests (adding/removing passengers).
• Organize and record service time and route changes.
• Resolve day-to-day passenger and shuttle-related issues quickly and effectively.
• Record and categorize complaints using the internal ticketing system.
• Coordinate with relevant teams to develop and execute resolution plans.
• Follow up with customers to confirm satisfaction and closure.
• Analyze recurring complaints and recommend process improvements.
• Driver Support
• Conduct orientation training for newly onboarded drivers.
• Forward driver/vendor inquiries and complaints from the call center to relevant teams.
• Deliver refresher training for existing drivers when necessary.
• Sales Support
• Make outbound calls to potential clients to introduce Volt Lines' products and services.
• Analyze customer needs during conversations and refer qualified leads to the sales team.
• Log all call details and interactions in the CRM system.
• Help organize potential sales meetings.

• Graduated from relevant departments of universities
• Experience in related field is a plus
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Proficiency in using technology and software applications
• Ability to multitask and prioritize effectively
• Flexibility to work on rotating shifts