Service Project Coordinator

Kongsberg Gruppen; Maltepe; On-site; TRY 150,000 - 300,000; Full time

Job summary

A global maritime services company in Marmara Bölgesi, Turkey is looking for a Customer Service Manager to enhance customer experience through efficient inquiry management and support. The ideal candidate should possess experience in the shipping industry, strong technical knowledge, and project management skills. An attractive salary and benefits package is offered along with opportunities for personal development.

Benefits

Attractive salary and benefit package

Unique atmosphere in a collaborative team

Opportunities for personal development

Qualifications

• Experience in the Shipping Industry preferred.
• Technical and Commercial Understanding necessary.
• Ability to coordinate teams remotely is essential.

Responsibilities

• Manage customer service inquiries professionally.
• Coordinate general enquiries and service requests.
• Maintain 24-hour on call service support.

Skills

Shipping Industry experience

Technical and Commercial Understanding

Project Management

ERP experience

Customer facing support experience

Education

Technical Education (BSc, MSc, or equivalent)

Job description

You will be part of the division Global Customer Support which is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

Responsibilities

• To manage customer service inquiries and that will provide a professional and competent to all Kongsberg Customers, performing according to the company Quality Assurance guidelines, governance and strategic initiatives, contributing to KM and company goals and revenues.
• To assure that KM Governance and trade guideline procedures are understood and followed.
• To coordinate and assist in general enquiries and answer the company incoming service requests / arranging service activities (in cooperation with the Service Manager and the Service Planner) as well as assist customers requesting trouble shooting (by contacting the relevant Product Centres).
• To maintain a 24-hour on call service support including weekends and holidays.

Service Tasks

• Service Engineers allocation
• Service Engineers Service Reports monitoring
• Dry Dock Planning to be utilized for confirming regular / preventative maintenance service jobs.
• Hand-over files of Service Jobs to Service Administrator for invoicing (check of technician expenses, overtime, etc. related to the service jobs being executed).
• Monitor that the agreed Service Jobs executed on board Turkish vessels abroad in line with agreed service process.

Skills and Requirements

• Preferably experience in the Shipping Industry for some years.
• Experience related to specifically Ships Service or Ship Supply Services active in the Shipping Sector
• would be a plus.
• Technical Education (BSc. MSc, or equivalent) would be a plus
• Technical and Commercial Understanding
• Performance Driven self-orientation
• Ability to coordinate and orchestrate a team working remotely and in different time zones
• Customer facing technical and/or business support experience
• Understanding of the change control and logistics processes
• Technical understanding of the product
• Contractual Understanding
• ERP experience
• Project Management

We can offer

• Working in an internationally environment / stable company
• You will be important contributor in an exclusive technical and commercial environment
• Unique atmosphere in a team sharing expertise
• Collaboration with various departments and disciplines within our global organization
• Attractive salary and benefit package
• Interesting experience and opportunity for personal development

The position will be reporting to the Operations Manager, GCS Turkey.

Applicants are requested to revert with resumes until 22.10.2025.

For further information, please contact:

At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.