Service Engineer

Tetra Pak; Osmangazi; On-site; TRY 30,000 - 45,000; Full time

Job summary

A leading company in food processing technology, Tetra Pak, is seeking a Service Engineer responsible for preventive and corrective maintenance while ensuring operational efficiency at customer sites. Ideal candidates should possess over 3 years of experience in installation and maintenance, along with excellent analytical and troubleshooting skills.

Benefits

Opportunities for development and training

Market competitive compensation and benefits

Flexible working arrangements

Qualifications

• 3+ years of experience in installations, maintenance, and service work.
• Ability to deliver preventive maintenance and troubleshoot independently.
• Fluent in English and Turkish.

Responsibilities

• Execute preventive maintenance according to Tetra Pak standards.
• Analyze and resolve electro-mechanical issues.
• Report and manage technical issues using the QTIM process.

Skills

Preventive maintenance

Troubleshooting

Electromechanical systems

Customer service

Analytical skills

Job description

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

Develop the understanding and knowledge of the Service Engineer role in Tetra Pak by executing preventive & corrective maintenance; analyzing and correcting technical issues with focused in customer's operation efficiency; and participating in installation events.

For this position, you must be based in Aksaray, Türkiye.

What You Will Do

• Execute preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment according to defined expectations
• Execute analysis, restore basic conditions or troubleshoot to resolve electro-mechanical and automation issues (including HW, SW, Network) in connection with the Remote Support .
• Conduct systematic root cause analysis of problems to enable permanent resolution.
• Promptly report and mange all discovered Technical Issues according to the QTIM process and, when needed, escalate to next appropriate level in a timely manner providing a proper PSM to ensure rapid resolution.
• Execute Disassembling and mechanical assembling of Capital Equipment at customer sites according to the Tetra Pak process
• Perform production support / breakdown on customer site
• Execute installation of relevant Electromechanical upgrade kits according to procedures and reinstate equipment into production environment according to defined expectations.
• Conduct Operator relevant customer training, physically or remotly
• Participate proactively to contribute with opportunities and ideas to the S(K)AM regarding business development of the customer.
• Follow-up Operationally the contracts leading, take decisions with the SAR & SKAM to manage proactively the outcome of the contract (profitability and/or performance)
• Promote a safe working culture in the team and Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements.
• Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues.
• Lead the daily contact and operational relationship with your designated customer contact
• Comply with all reporting requirements in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done.
• Act as an ambassador for Tetra Pak at all times, ensuring good working relationships with the customer and Tetra Pak colleagues and that Tetra Pak’s reputation is sustained
  
  

We believe you have

• +3 years' experience in Installations, maintenance and service work.
• Can independently deliver preventive maintenance, industrial systems troubleshooting, installation tasks and upgrade installations.
• Previous positions: Technician, Production engineer, Maintenance Engineer
• Good knowledge of English and Turkish
  
  

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements
  
  

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

This job posting expires on 8th July 2025.

If you have any questions about your application, please contact Fizza Ikram.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.