Service Engineer

Tetra Pak; Osmangazi; On-site; TRY 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled Service Engineer to join their team. In this role, you will be responsible for executing preventive maintenance and troubleshooting technical issues to enhance customer operations. You'll have the opportunity to work on installations and upgrades while ensuring compliance with safety regulations. This position offers a dynamic work environment where your contributions will directly impact the efficiency of operations and customer satisfaction. Join a company committed to innovation and sustainability, and take your career to the next level in a supportive and diverse workplace.

Benefits

Flexible Working Arrangements

Development and Training Opportunities

Market Competitive Compensation

Diversity and Inclusion Initiatives

Qualifications

• 3+ years experience in installations and maintenance.
• Ability to troubleshoot and deliver preventive maintenance independently.

Responsibilities

• Execute preventive maintenance and troubleshoot technical issues.
• Conduct root cause analysis and manage technical issues promptly.

Skills

Preventive Maintenance

Electromechanical Troubleshooting

Installation Tasks

Root Cause Analysis

Customer Training

Safety Regulations Compliance

Education

Technical Degree in Engineering

Tools

Industrial Systems

Job description

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At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Develop the understanding and knowledge of the Service Engineer role in Tetra Pak by executing preventive & corrective maintenance; analyzing and correcting technical issues with focused in customer's operation efficiency; and participating in installation events.
For this position, you must be based in Bursa, Türkiye.

What you will do

• Execute preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment according to defined expectations
• Execute analysis, restore basic conditions or troubleshoot to resolve electro-mechanical and automation issues (including HW, SW, Network) in connection with the Remote Support .
• Conduct systematic root cause analysis of problems to enable permanent resolution.
• Promptly report and mange all discovered Technical Issues according to the QTIM process and, when needed, escalate to next appropriate level in a timely manner providing a proper PSM to ensure rapid resolution.
• Execute Disassembling and mechanical assembling of Capital Equipment at customer sites according to the Tetra Pak process
• Perform production support / breakdown on customer site
• Execute installation of relevant Electromechanical upgrade kits according to procedures and reinstate equipment into production environment according to defined expectations.
• Conduct Operator relevant customer training, physically or remotly
• Participate proactively to contribute with opportunities and ideas to the S(K)AM regarding business development of the customer.
• Follow-up Operationally the contracts leading, take decisions with the SAR & SKAM to manage proactively the outcome of the contract (profitability and/or performance)
• Promote a safe working culture in the team and Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements.
• Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues.
• Lead the daily contact and operational relationship with your designated customer contact
• Comply with all reporting requirements in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done.
• Act as an ambassador for Tetra Pak at all times, ensuring good working relationships with the customer and Tetra Pak colleagues and that Tetra Pak’s reputation is sustained

We believe you have

• +3 years' experience in Installations, maintenance and service work.
• Can independently deliver preventive maintenance, industrial systems troubleshooting, installation tasks and upgrade installations.
• Previous positions: Technician, Production engineer, Maintenance Engineer
• Good knowledge of English and Turkish

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/ .

This job posting expires on14th May 2025.

If you have any questions about your application, please contact Fizza Ikram.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.