Service Commercial Operations Associate

GE HealthCare; Fatih; On-site; TRY 140,000 - 210,000; Full time

Job summary

GE HealthCare is seeking a Service Commercial Operations Associate to support proposals, bids and contracts within a defined sales framework. You will coordinate tendering, prepare offers, and ensure compliance across commercial processes to optimize quality and customer satisfaction.

In this role you will collaborate with the sales team, logistics, pricing and legal to finalize contract packages, follow up on OFAC compliance for Iran activities, and maintain accurate reporting in the commercial

Qualifications

• University degree in Engineering, Business Administration or equivalent.
• Minimum 3 years experience in Sales Support/Commercial Operations.
• High competency with MS Office tools.
• Advanced usage of SFDC, Apttus and ServiceMax.
• Strong presentation and communication skills.
• Good business knowledge and understanding.
• Excellent written and spoken English.
• Strong telephone and customer care skills.

Responsibilities

• Act as information distribution center for the department: collect, consolidate and disseminate information from/to all the team members to ensure knowledge sharing and execution of function strategy.
• Coordinate tendering process with logistics support for the sales team.
• EKAP follow up and updates and inform related stakeholders.
• Review the appropriate medical publications for tenders pertaining to GE Healthcare and applies to the Health Authorities for consideration to tender.
• Provide effective administration in support of tender production to minimize turnaround, maximize quality, business performance and customer satisfaction.
• Work with the Commercial Team and all related stakeholders as a team member to provide general cover as required supporting the overall sales activity.
• Support Iran spare part and option-upgrade sales operation flow. Work together with stakeholders in order to follow-up sales and orders. Also work fully compliant with OFAC procedures.
• Support digital solutions commercial operations workflow. Creating quotations, collecting price and finance approvals, sending quotations. Also submitting order package for this business segment.
• Receive all the information from the sales and pricing departments, prepare the contract for both private/public by taking into account all the legal parameters and all the necessary documentation & submit necessary workflows to get ready with contract signature
• Prepare offers for direct procurement, communicate with hospitals, take necessary steps to manage and follow up the entire process until the contracts are signed
• Proactively follow-up the contract status with the customer/account manager and update the sales tracker with most up-to-date information
• Share contract package with Business Operations for timely and accurate entry to the system
• Prepare Options & Upgrade (O&U) contracts and share order package with related stakeholders for timely and accurate entry to the system
• Provide effective administration in support of contract management in order to maximize quality, business performance and customer satisfaction.
• Support strategic imperatives (Growth, Simplification & Quality) and initiatives in order to ensure the fulfillment of business requirements and to optimize business performance
• Support Funnel Reviews & Pulse Checks
• Drive Sales processes simplification and best practices sharing.
• Follow up all work flow from receiving RFQ (request for quotation) until delivering products. Able to perform contract performance management activities.
• Ensure that the processes of the Quality Management System are implemented and maintained.
• Support the EHS program and the follow up (EHS contractor safety / EHS training fulfillments).
• Support funnel reviews for digital products with global teams
• Follow up the deinstalled devices with the sales team, and take any necessary actions to keep the system updated
• Create reports on topics required for commercial and sales teams (about EOSL & tenders & contracts situation etc..), share with relevant teams and support to take action based on results
• Keep the account manager-based IB list updated, tracking the account manager and device installation site changes and sharing the changes with the relevant teams

Skills

MS Office

English communication

Presentation skills

Customer care

Commercial knowledge

Articulation skills

Education

University degree in Engineering, Business Administration or equivalent

Tools

SFDC

Apttus

ServiceMax

Job description

Job Description Summary

Service Commercial Operations Associate is responsible for preparation of proposals/bids, contract negotiation and compliance with contract commitments and commercial risk assessment and execution within a well defined sales/commercial framework.

Responsibilities

• Acting as information distribution center for the department: collect, consolidate and disseminate information from/to all the team members to ensure knowledge sharing and execution of function strategy
• Coordinate tendering process with logistics support for the sales team
• EKAP follow up and updates and inform related stakeholders
• Review the appropriate medical publications for tenders pertaining to GE Healthcare and applies to the Health Authorities for consideration to tender.
• Provide effective administration in support of tender production to minimize turnaround, maximize quality, business performance and customer satisfaction.
• Work with the Commercial Team and all related stakeholders as a team member to provide general cover as required supporting the overall sales activity.
• Support Iran spare part and option-upgrade sales operation flow. Work together with stakeholders in order to follow-up sales and orders. Also work fully compliant with OFAC procedures.
• Support digital solutions commercial operations workflow. Creating quotations, collecting price and finance approvals, sending quotations. Also submitting order package for this business segment.
• Receive all the information from the sales and pricing departments, prepare the contract for both private/public by taking into account all the legal parameters and all the necessary documentation & submit necessary workflows to get ready with contract signature
• Prepare offers for direct procurement, communicate with hospitals, take necessary steps to manage and follow up the entire process until the contracts are signed
• Proactively follow-up the contract status with the customer/account manager and update the sales tracker with most up-to-date information
• Share contract package with Business Operations for timely and accurate entry to the system
• Prepare Options & Upgrade (O&U) contracts and share order package with related stakeholders for timely and accurate entry to the system
• Provide effective administration in support of contract management in order to maximize quality, business performance and customer satisfaction.
• Support strategic imperatives (Growth, Simplification & Quality) and initiatives in order to ensure the fulfillment of business requirements and to optimize business performance
• Support Funnel Reviews & Pulse Checks
• Drive Sales processes simplification and best practices sharing.
• Follow up all work flow from receiving RFQ (request for quotation) until delivering products. Able to perform contract performance management activities.
• Ensure that the processes of the Quality Management System are implemented and maintained.
• Support the EHS program and the follow up (EHS contractor safety / EHS training fulfillments).
• Support funnel reviews for digital products with global teams
• Follow up the deinstalled devices with the sales team, and take any necessary actions to keep the system updated
• Create reports on topics required for commercial and sales teams (about EOSL & tenders & contracts situation etc..), share with relevant teams and support to take action based on results
• Keep the account manager-based IB list updated, tracking the account manager and device installation site changes and sharing the changes with the relevant teams
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area
• Resolve issues in situations that require commercial knowledge and judgment within established procedures.

Required Qualifications

• University degree in Engineering, Business Administration or equivalent.
• Minimum 3 years experience in Sales Support/ Commercial Operations roles.
• High competency with MS Office tools.
• Advanced usage of Commercial Tools such as SFDC, Apttus, Service Max etc.
• Good presentation & communication skills
• Good business knowledge and understanding.
• Ability to articulate & build convincing arguments for internal staff.
• Good command of written and spoken English.
• High level of telephone and customer care skills.

Desired Characteristics

• Reliable, responsive, attentive to detail.
• Action and result oriented.
• Initiative and self-confidence.
• Team player.
• Good time management and execution focus.
• Strong verbal and written communication

As part of this application, candidates who meet the employment obligations for individuals with disabilities under Article 30 of the Turkish Labor Law (Law No. 4857) and related regulations will also be considered.

Additional Information

Relocation Assistance Provided: No