Senior Service Projects & Order Delivery Lead

Schneider Electric; Fatih; On-site; TRY 350,000 - 520,000; Full time

Job summary

Schneider Electric seeks an experienced Service Projects & Order Management Manager to lead our Service Project Management and Order Management teams. You will drive operational excellence across the project lifecycle, ensuring on-time delivery, safety, quality, and budget adherence while building strong relationships with customers and internal stakeholders.

The role requires a proven leader with deep knowledge of PMP/PRINCE2, robust program governance, and a track record of improving project

Qualifications

• Bachelor's degree in Engineering, Business Administration, Project Management, or a related field.
• 8+ years of experience in project execution, service operations, project management, or related functions.
• 3+ years of people management experience leading project, service delivery, or operations teams.
• Professional Project Management certification (PMP, PRINCE2, or equivalent) is highly desirable.
• Fluent English, both written and spoken.

Responsibilities

• Lead, coach, and develop the Service Project Management and Order Management teams.
• Foster a high-performance culture focused on accountability, collaboration, continuous improvement, and customer success.
• Maintain high employee engagement and motivation through effective leadership, coaching, and career development.
• Conduct performance reviews, talent assessments, and succession planning activities.
• Oversee the successful execution of service-related projects and orders from initiation through completion.
• Ensure projects are delivered according to contractual requirements, quality standards, timelines, and financial objectives.
• Drive adherence to Project Management Process (PMP) methodologies, governance, and best practices.
• Support project managers and order managers in resolving complex execution challenges and customer issues.
• Monitor, analyze, and report project execution performance through defined KPIs.
• Drive improvements in revenue forecasting, GM forecasting, and profitability.
• Ensure accuracy and consistency of operational and financial reporting.
• Build and maintain strong relationships with customers, partners, and internal stakeholders.
• Act as a senior escalation point for critical customer and project-related issues.
• Ensure proactive communication and stakeholder alignment throughout project execution.
• Drive customer-centric behaviors to deliver an outstanding customer experience.
• Identify, assess, and mitigate operational, commercial, and delivery risks.
• Lead project escalation management processes and coordinate resolution plans across cross-functional teams.
• Ensure lessons learned and continuous improvement initiatives are implemented.
• Promote standardization, process optimization, and operational efficiency.
• Ensure compliance with corporate policies, quality standards, safety requirements, and governance procedures.
• Drive initiatives that improve service delivery quality while reducing operational costs.

Skills

Fluent English

Leadership

Stakeholder management

Education

Bachelor's degree in Engineering/Business/related field

PMP/PRINCE2 certification desirable

Job description

Schneider Electric seeks an experienced Service Projects & Order Management Manager to lead our Service Project Management and Order Management teams. You will drive operational excellence across the project lifecycle, ensuring on-time delivery, safety, quality, and budget adherence while building strong relationships with customers and internal stakeholders.

The role requires a proven leader with deep knowledge of PMP/PRINCE2, robust program governance, and a track record of improving project