Senior Service Process Trainer

Hyundai Motor UK Ltd.; Turkey; On-site; EUR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Service Process Trainer to join their dynamic team. This role involves delivering service process training to various aftersales job roles, adapting training materials, and analyzing training needs. You will also create e-learning courses and prepare training plans while working in a flexible environment that promotes personal development. Join a global leader in the automotive sector and contribute to shaping the future of mobility with your expertise and innovative mindset. This is a fantastic opportunity for those looking to make a significant impact in a collaborative and inspiring workplace.

Benefits

Flexible working hours

Casual dress code

Structured training

Ongoing career development

Qualifications

• Minimum 5 years of experience in a similar role with strong communication skills.
• Bachelor's degree in relevant fields with high computer literacy.

Responsibilities

• Provide service process trainings and update training documents.
• Organize national sales competitions and coach best advisors.

Skills

Interpersonal Skills

Communication Skills

Problem Solving

Teamwork

Analytical Skills

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Social Sciences

Bachelor’s degree in Engineering

Tools

MS Office

Articulate Storyline

Learning Management System

Job description

Select how often (in days) to receive an alert:

Senior Service Process Trainer

Date: 30 Mar 2025

Hyundai Türkiye invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organized, flexible and motivated professional, you will master diverse challenges and work in a dynamic environment with a strong customer focus.

We love to defy conventions and drive ambitious future plans with responsibility when it comes to mobility, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organization lies in the passion and diversity of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere.

Join us for creating future mobility.

Responsibilities:

• Provide service process trainings to aftersales related job roles (Service Manager and Advisors, Customer Relation Responsibles etc.),
• Update, adaptation and implementation of aftersales related non-technical training documents,
• Preparing announcements of after sales non-technical trainings, sharing with dealers and monitoring returns,
• Analysis of additional training needs and implementation in parallel with the existing Certification Programs,
• Organization of Sales/ Service Soft Skill Trainings in cooperation with outsource training companies,
• Organizing of national sales and aftersales competition then coaching of best advisors for global competitions,
• Planning and making dealer visits,
• Create e-learning courses using Articulate Storyline, effectively usage of Learning Management System and follow-up,
• Yearly Service Training Plan preparation,
• Preparation of training related monthly executive reports.

Qualifications:

• Bachelor’s degree in Business Administration, Social Sciences, Engineering faculties, from reputable departments.
• Good command of interpersonal, communication ability, suitable for teamwork, innovation competencies.
• Ability to analyze, effective in problem solving.
• Minimum 5 years of professional experience with similar responsibilities.
• High level of computer literacy; excellent level of MS Office programs, Articulate Storyline app, advanced presentation skills.
• Advanced level of both written & spoken English.

We Offer:

• Working on a global level and recognized internationally.
• Chance to enhance your competencies and unlock your potential.
• Structured training and ongoing career development.
• Flexible working hours (Flextime).
• Casual dress code.

“Hyundai Motor Türkiye is an equal opportunity employer and promotes diversity in the workplace.”