Senior Seller Development Specialist

Add HR; Fatih; On-site; TRY 300,000 - 520,000; Full time

Benefits offered by this job

Private health insurance

Netflix/Spotify subscriptions

Paid leaves

Referral bonus system

Training opportunities

Books as gifts

Job summary

Farmazon, a leading Turkey-based software company for pharmacies, is seeking a Senior Seller Development Specialist in Istanbul. You will build and manage a pipeline of high-potential sellers, improve buyer experiences, and guide onboarding and growth initiatives.

Collaborating with Trade, Growth, Logistics, and Customer Experience teams, you will monitor performance metrics, design training programs, and craft action plans to maximise seller success and revenue growth across our platform.

Qualifications

• 5+ years of experience in customer relations or sales.
• Experience in the e-commerce sector is preferred.
• Experience with performance metrics and data analysis.
• Proficiency in reporting and presentation skills.
• Ability to research new technologies, learn quickly, and adapt.

Responsibilities

• Create successful sellers who will provide the best experience to buyers and ensure their development.
• Manage seller NPS and feedback programs, identify seller needs through surveys, and plan visits to support the field team.
• Take an active role in establishing seller standards.
• Prepare and implement seller training programs (onboarding, development).
• Monitor seller performance using key metrics, identify sellers for development programs, and create action plans.
• Improve seller performance to prevent poor buyer experiences and prepare necessary communication plans.
• Develop and disseminate the necessary tools for sellers to monitor their performance in real-time.
• Provide analytical data to help sellers grow their business volumes and raise awareness.
• Manage the seller recovery program and take initiatives to regain lost sellers.
• Collaborate closely with the Trade, Growth, Logistics, and Customer Experience teams to improve seller processes.

Skills

Customer relations

Sales

Data analysis

Communication

Teamwork

Presentation skills

Education

University degree

Tools

Excel

Job description

Founded in 2014 as the first B2B marketplace for pharmacies, Farmazon is the leading software company with a vibrant community of 29.000 pharmacists all over the country. Farmazon continues to shape the future of the pharmaceutical procurement landscape by providing the most innovative and intuitive technological tools.

We have grown fast thanks to our young and dynamic team, awarded Great Place to Work 2021 and 2022.

If this '' Senior Seller Development Specialist ''role suits you then we are more than happy to meet you soon!

Responsibilities:

• Create successful sellers who will provide the best experience to buyers and ensure their development.
• Manage seller NPS and feedback programs, identify seller needs through various methods such as surveys, and plan visits to support the field team.
• Take an active role in establishing seller standards.
• Prepare and implement seller training programs (onboarding, development).
• Monitor seller performance using key metrics, identify sellers for development programs, and create action plans.
• Improve seller performance to prevent poor buyer experiences and prepare necessary communication plans.
• Develop and disseminate the necessary tools for sellers to monitor their performance in real-time.
• Provide analytical data to help sellers grow their business volumes and raise awareness.
• Manage the seller recovery program and take initiatives to regain lost sellers.
• Collaborate closely with the Trade, Growth, Logistics, and Customer Experience teams to improve seller processes.

Qualifications:

• Graduation from relevant departments of universities.
• At least 5 years of experience in customer relations or sales.
• Experience in the e-commerce sector is preferred.
• Experience with performance metrics and data analysis.
• Proficiency in reporting and presentation skills.
• Ability to research new technologies, learn quickly, and adapt.
• Strong communication skills and a tendency for teamwork.
• Analytical thinking skills.

What perks and benefits will you have:

• Private health insurance because we really care about your health,
• Various digital platform subscriptions such as Netflix, Spotify etc.,
• Various types of annual and other leaves,
• Referral bonus system in which employees get paid when their referred candidate is hired,
• Internal, external and online training,
• Books as appreciation gifts from your coworkers,
• Being part of a fabulous team,
• A team that values open communication, multidimensional leadership and teamwork,
• A dynamic work environment which relies on collaboration,
• Never-ending opportunities for learning and improvement,
• Social events organized to lift the Farmazon team culture spirit.