Senior Field Applications Partner

Illumina; Fatih; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that is at the forefront of genomics technology. As a Senior Field Applications Partner, you will play a crucial role in supporting local partners and ensuring the effective utilization of cutting-edge Illumina systems. This position offers a unique opportunity to impact lives through innovative genomic solutions, while working closely with a talented team. You'll engage in customer training, troubleshooting, and technical presentations, all aimed at enhancing health equity globally. If you are passionate about making a difference in the biotech field and possess strong problem-solving and interpersonal skills, this role is perfect for you.

Qualifications

• PhD or M.S. with experience in Chemistry, Biochemistry, or Genetics.
• Significant biotech experience and strong understanding of genomics.

Responsibilities

• Support local partners and coordinate new customer sites.
• Conduct customer training and troubleshoot issues with local teams.

Skills

Genomics

Biochemistry

Problem-solving

Interpersonal Skills

Account Management

Training Skills

Education

PhD in Chemistry

M.S. in relevant field

Tools

Genotyping data analysis software

Bioinformatics tools

Liquid handling robotics

Optical scanners

Job description

Senior Field Applications Partner page is loaded

Senior Field Applications Partner

Apply locations: Turkey - Istanbul

Time type: Full time

Posted on: Posted 4 Days Ago

Job requisition id: 39870-JOB

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.

Basic Function and Scope of the Position:

The FAS provides highly visible local partner support, facilitates customer trainings, and provides data analysis, logistical, and troubleshooting support within the CP territories.

The FAS will support the entire Illumina product range with the primary goal of ensuring maximum utilization of Illumina systems and working side by side with our channel partner to increase system pull-through while sustaining customer retention.

This position is based in Istanbul, Turkey, and is responsible for the direction and coordination of application support-related activities of Illumina products in Turkey and neighboring CIS countries. The candidate should be willing to extend support in the Middle East region and serve as a backup for existing ME ILMN resources.

Tasks and Responsibilities:

• Support local partners by coordinating new customer sites, including facility inspections and instrument validation.
• Arrange customer pilot training on behalf of the Channel Partner, especially for those not yet officially certified or requiring shadowing.
• Review and approve operational quality of equipment and instruct the local FAS team on correct usage and maintenance.
• Discuss troubleshooting issues with the local FAS team and provide guidance on biochemistry/assays design, experiment setup, software usage, and instrument handling.
• Establish close connections with the partner FAS team and address any competency gaps with the Channel Partner management.
• Support key accounts and strategic Channel Partner sales through technical presentations and demonstrations.
• Develop and improve key company processes such as case logging, documentation, and reporting to support our mission of building a world-class customer support organization.

All tasks and responsibilities are deemed essential; however, business conditions may require accommodations for additional tasks.

Preferred Educational Background:

• PhD in Chemistry, Biochemistry, Molecular Biology, or Genetics, or M.S. with relevant experience.

Preferred Experiential Background:

• Significant biotech experience preferred.
• Willingness to travel up to 50%.
• Strong understanding of genomics, sequencing applications, and methods related to Illumina technology.
• Experience supporting customers in a highly technical field required.
• Experience with Genotyping and Sequencing technologies preferred.
• Knowledge of Genotyping data analysis software and Bioinformatics tools preferred.
• Proficiency in general lab practices and Molecular Biology techniques.
• Experience with instrumentation like liquid handling robotics and optical scanners preferred.
• Excellent problem-solving, interpersonal, and account management skills.
• Strong written and verbal communication and training skills.
• Ability to work independently and as part of a team.
• Commitment to providing outstanding customer service.
• Ability to operate effectively in a fast-paced, changing environment.

Illumina is an equal opportunities employer committed to diversity and inclusion.

About Us

At Illumina, we are leading the way in genomics technology. Our innovations empower researchers and clinicians worldwide to improve cancer treatments, change disease courses, protect the environment, and combat food insecurity. Join us in creating a better world through genomics.