RETENTION AGENTS (CA, CH, FR, KR) [Turkey]

The Talent Hunter; Fatih; On-site; TRY 150,000 - 300,000; Full time

Job summary

A recruitment agency in Turkey is seeking a motivated Retention Agent to enhance customer satisfaction and strengthen client relationships. The ideal candidate should have a strong background in the foreign exchange industry and be fluent in English or Korean. Responsibilities include engaging clients, monitoring activity, and collaborating with teams to improve retention strategies. Competitive salary and professional growth opportunities are offered.

Benefits

Competitive salary

Performance-based bonuses

Opportunities for professional growth

Qualifications

• Proven experience in the FX industry in a similar position.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Additional languages (French, Chinese) is a plus.

Responsibilities

• Engage with clients through various communication channels to address their needs.
• Monitor client activity and identify opportunities for re-engagement.
• Collaborate with sales and marketing teams to create retention-focused campaigns.

Skills

Fluency in English

Fluency in Korean

Interpersonal skills

Communication skills

Customer-oriented

Tools

CRM systems

Job description

Overview

Job Title: Retention Agent

Location: Turkey

Job Type: Full-time

Language Requirements: English, Korean, French, Chinese (written and spoken); Turkish availability as part of team scheduling (various desks and shifts listed in original posting).

Industry: Foreign Exchange (FX)

Note: Only candidates already in Turkey with legal right to work will be considered

Job Summary

We are seeking a motivated and dynamic Retention Agent to join our team in Turkey. The ideal candidate will have a strong background in the foreign exchange industry and possess excellent communication skills in English or Korean. The primary responsibility will be to enhance customer satisfaction and retention rates by providing exceptional support and fostering long-term relationships with our clients.

Key Responsibilities

• Engage with clients through various communication channels to address their needs and concerns effectively.
• Monitor client activity and identify opportunities for re-engagement and retention.
• Develop personalized strategies to strengthen client relationships and improve customer loyalty.
• Provide timely and accurate information on FX products and services to existing clients.
• Collaborate with the sales and marketing teams to create retention-focused campaigns.
• Assist in resolving customer issues and complaints in a professional manner.
• Maintain up-to-date knowledge of FX market trends and company offerings.
• Prepare regular reports on retention metrics and customer feedback.

Qualifications

• Fluency in English and/or Korean; additional languages (French, Chinese) is a plus.
• Proven experience in the FX industry in a similar position.
• Strong interpersonal and communication skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficient in using CRM systems and other relevant software.
• Customer-oriented with a strong focus on client satisfaction.

What We Offer

• Competitive salary and performance-based bonuses.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• Comprehensive training related to your role and the FX market.