Reservation Agent

InterContinental Hotels Group; Hanak; On-site; TRY 20,000 - 30,000; Full time

Job summary

Join a leading luxury hotel brand as a Reservations Agent where you will manage guest bookings, ensure exceptional service, and work collaboratively with various departments. This role offers a chance to grow in a supportive environment with a commitment to wellbeing and inclusivity.

Benefits

Competitive Salary

Room Discounts

Training Opportunities

Qualifications

• Experience in reservations beneficial but not essential.
• Commitment to delivering exceptional guest service.

Responsibilities

• Book guest reservations and process cancellations.
• Up-sell rooms and maximize hotel average room rate.
• Stay abreast of current rates and assist in rooms forecasting.

Skills

Guest Service

Problem Solving

Teamwork

Tools

IT Systems

Job description

Hotel: The Red Sea Resort (RUHSI), Red Sea, Shura Island, 48511

About us

InterContinental Hotels & Resorts has delighted luxury travelers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travelers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Every day is different, but you’ll mostly be:

•Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers.Designate and apply appropriate travel agency commissions.

•Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.

•Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.

•Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures.

•Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.

•May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.

What We need from you:

• Experience in reservations beneficial but not essential
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms

Accountabilities

This job performs professional accounting duties for a large full-service hotel or a cluster of hotels. This is the middle level professional position in the hotel accounting series.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.