Research Manager/Associate Manager (Qualitative), Advisors Research Center

Mastercard; Fatih; On-site; TRY 600,000 - 900,000; Full time

Job summary

Mastercard Advisors Research Center in Istanbul is seeking a Research Manager/Associate Manager (Qualitative) to drive high‑quality qualitative research for global clients. You will design studies, conduct interviews, moderate discussions, and translate findings into strategic recommendations.

You will collaborate with a global team, synthesize data from multiple sources, prepare compelling client slides, and contribute to advisory projects that power smarter decisions.

Qualifications

• Experience across a range of research projects in agency and client settings.
• Experience with primary research methods (interviews, surveys, focus groups).
• Proficient in industry databases (Euromonitor, Bloomberg) and other sources.
• Ability to synthesize data from multiple sources into client-ready slides.
• Strong business writing and communication for client calls and emails.
• Fluent in Turkish and English; other languages are a plus.

Responsibilities

• Deliver new research products and strategies to market smoothly.
• Leverage research assets to deliver impactful outputs for clients.
• Provide insights based on secondary data and available sources.

Skills

Turkish language

English language

Strong communication skills

Business writing

Primary research

Secondary research

Quantitative techniques

Tools

Project Management tools

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Research Manager/Associate Manager (Qualitative), Advisors Research Center

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Research Manager/Associate Manager (Qualitative), Advisors Research Center

Research Manager/Associate Manager (Qualitative), Advisors Research Center

All About Us

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to deliver powerful strategic insights and recommendations to our clients. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

All About The Role

Advisors Research Center is a capability designed to respond to rapidly evolving customer needs for high-quality research support, with the important mission of realizing value through developing insights and recommendations. This capability augments Advisors' traditional areas of strength.

Advisors Research Center Is a Global Research-oriented Competency That Applies Proven, Accredited Research And Domain Experience To Partner With Any Client Worldwide To Help Them Drive Measurable Value By

• Delivering new research products and strategies to market smoothly and efficiently
• Successfully leveraging research assets and delivering the most challenging research output that’s impactful for clients
• Provide key insights based on secondary research and/or analyzing the data available

All About You

• Worked on a variety of research projects in both agency and client setting..
• Experience of working on projects involving primary research (conducting in-depth interviews, moderating focus group discussion, analyzing surveys, and using quantitative techniques is a plus)
• Adept at using industry databases (e.g., Euromonitor, Bloomberg etc.). and knowledge of other leading sources
• Ability to synthesize and analyze information from multiple sources. Ability to prepare insightful slides aggregating data from various sources
• Strong at business writing, creating client-ready materials
• Strong communication skills to actively participate as a team member on client calls, internal team meetings, and prepare draft emails for both internal and external purposes.

All About Your Education & Skills

• Have sufficient and relevant working experience across a range of research projects
• Expertise in conducting both primary (e.g., interviews, surveys etc.,)
• Fluent Turkish and English required, other languages desirable
• Advanced Word, Excel, and PowerPoint skills required; knowledge of Project Management tools preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.