Regional Customer Success Manager, Payments & Security

Mastercard; Beşiktaş; On-site; TRY 4,401,000 - 5,868,000; Full time

Job summary

Mastercard is expanding its Services Customer Success team to drive engagement, adoption, and retention across regional clients. The role focuses on maximizing value from Mastercard Network Products, managing customer health, and aligning cross-functional efforts to deliver measurable outcomes.

The candidate will work with teams across Network Services, Account Management, Sales and Product to ensure customers realize a strong value proposition and long-term partnership with Mastercard.

Qualifications

• Experience in customer success within tech or financial services.
• Knowledge of payments technology and cybersecurity concepts is a plus.
• Ability to translate technical capabilities into customer-friendly solutions.

Responsibilities

• Develop and deliver regional CS strategies to maximize customer value.
• Collaborate with cross-functional teams to ensure successful product adoption.
• Identify opportunities to expand services and strengthen partnerships.
• Provide training materials and customer-facing playbooks to scale CS efforts.

Skills

Customer Success

Fraud awareness

Cybersecurity

Data analytics

Stakeholder management

Job description

Mastercard is expanding its Services Customer Success team to drive engagement, adoption, and retention across regional clients. The role focuses on maximizing value from Mastercard Network Products, managing customer health, and aligning cross-functional efforts to deliver measurable outcomes.

The candidate will work with teams across Network Services, Account Management, Sales and Product to ensure customers realize a strong value proposition and long-term partnership with Mastercard.