Regional After Sales Specialist

BYD EUROPE; Ataşehir; On-site; TRY 1,708,000 - 2,442,000; Full time

Job summary

A leading sustainable technology company is seeking a Regional After Sales Specialist in Turkey. The role involves building customer-focused After Sales services, supporting dealers, and ensuring high service quality. Candidates should have 2+ years of customer service experience, strong communication skills, and ability to manage service performance. This position offers competitive remuneration and opportunities for growth.

Benefits

Competitive remuneration

Team building events

Employee learning opportunities

Qualifications

• 2+ years previous customer service/contact centre experience.
• Very good written and verbal communication skills in English; knowledge of Chinese is a plus.
• Ability to remain calm under pressure.

Responsibilities

• Drive and develop partners’ service preparation and performance assessment.
• Conduct regional dealer visits and organize meetings with partners.
• Secure service network quality through training and support.
• Follow up on regional customer satisfaction and manage complaints.
• Coordinate spare parts deliveries with Supply Chain.
• Support regional after-market activities and service campaigns.

Skills

Customer service experience

Attention to detail

Communication skills

Interpersonal skills

Time management

Job description

About the role

The Regional After Sales Specialist plays an important role to set up the After Sales activities in Türkiye. You will be responsible for building and maintaining a strong and customer focused After Sales service, and support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You will play an important role in implementing and maintaining service products and After Sales propositions, and secure that the service procedure is carried out correctly and performs all administrative tasks needed.

Responsibilities

• Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement.
• Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
• Secure the quality of our service network by timely training, tooling and other supportive materials.
• Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
• Support the regional after-market activities and service campaign implementation.

Your profile

• 2 + years previous customer service/contact centre experience.
• Attention to detail.
• Very good written and verbal communication skills in the English, Chinese is a plus.
• An effective communicator with a commitment to providing exceptional levels of customer service.
• Excellent verbal and written communication skills.
• Active listening skills.
• Patience and ability to remain calm under pressure.
• Excellent interpersonal skills.
• Good time management.

We offer

• Job in a fast-growing company and industry which represents sustainable technology.
• Performance and experience based competitive remuneration.
• Team building events and employee learning opportunities.

Please note that position is open for candidates eligible to work in Türkiye.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team