REFS Site Coordinator

TR11 (FCRS = TR011) Sandoz Grup Sağlık Ürünleri İlaçları Sanayi ve Ticaret A.Ş.; Gebze; On-site; TRY 40,000 - 70,000; Full time

Job summary

TR11 (FCRS = TR011) Sandoz Grup Sağlık Ürünleri İlaçları Sanayi ve Ticaret A.Ş. is looking for an individual to provide vital administrative support and purchasing expertise. This role requires effective management of vendor operations and proactive stakeholder engagement to meet client expectations.

The ideal candidate will have strong decision-making capabilities, resource management skills, and the ability to collaborate across cultures. Proficiency in English is essential for this position.

Qualifications

• Managing crises and cross-cultural experience.
• Collaborating across boundaries.
• Fluent in English.

Responsibilities

• Provide administrative support and purchasing expertise.
• Manage service vendor operations effectively.
• Coordinate administrative projects and processes.

Skills

Quality decision making

Managing resources

Creativity and visioning

Being assertive

Conflict management

Challenging the status quo

Influencing and persuading

Transaction deal structuring

Franchise strategy prioritization

Analyzing stakeholder requirements

Job description

Job Description Summary

Provide administrative support and purchasing expertise to ensure the timely provision of services for effective and efficient maintenance.

Major Accountabilities

• General administrative support: Deals with complex administrative and organizational assignments independently and takes care of general administrative tasks.
• Involved in strategic planning processes.
• Interaction: Informs, advises and supports the team and associates from outside the team on processes, guidelines services that are specific to the department. Accommodates customer’s specific needs.
• Work processes in own area of responsibility: Initiates new processes or modification of processes and coordinates the introduction of new or modified processes.
• Handling of administrative projects: Acts as project coordinator/manager for administrative projects (design, planning, implementation, communication, etc.).
• Supervisory tasks: Mentors temporary employees or apprentices or assumes a limited project coordination/management role.
• Proactively engage stakeholders to ensure that on site client’s expectations are met through high levels of customer service.
• Effectively manage service vendor to ensure an on-time deliverable system. 24/7 emergency call support and site attendance is required. Flexibility and ownership of the overall operations.
• Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products within 24 hours of receipt.
• Distribution of marketing samples (where applicable).

Key Performance Indicators

• Enhance operational effectiveness and efficiency.
• Consistently monitor and control the quality of performance.
• Reduce operational costs.
• Maximize asset value and extend asset life cycle.

Minimum Requirements

• Work Experience: Managing crises, cross-cultural experience, collaborating across boundaries.
• Skills: Quality decision making, managing resources, creativity and visioning, being assertive, conflict management, challenging the status quo, influencing and persuading, transaction deal structuring, franchise strategy prioritization, analyzing stakeholder requirements.
• Languages: English.