Production IT Ops Engineer: Kubernetes & Reliability

Hepsiburada (NASDAQ: HEPS)

Fatih

On-site

TRY 240,000 - 360,000

Full time

5 days ago

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Benefits offered by this job

Change ownership

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Job summary

Hepsiburada is seeking an IT Operations professional to manage production application environments and on-premises Kubernetes clusters. You will monitor health, prevent incidents, and drive continuous improvement with dashboards and logs analysis.

You will collaborate with Product, Engineering, and Infrastructure teams to ensure high availability, performance, and scalable architectures, leveraging ELK, Grafana/Kibana, and SQL/NoSQL databases. English communication required.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Telecommunication or related fields.
At least 3 years of hands-on experience in IT application operations.
Hands-on experience with on-premises environments, including installation, configuration, and operational management.
Experience with alarm/event management and monitoring tools, log management and observability practices (ELK stack or similar tools).
Strong focus on service availability, reliability, and KPI / SLA tracking, reporting.
Hands-on experience with databases (SQL/NoSQL), including querying, performance analysis, and basic troubleshooting in production environments.
Hands-on experience in dashboard creation and visualization tools (e.g., Grafana, Kibana, Power BI or similar).
Hands-on experience with stateful systems such as RabbitMQ, Kafka, Elasticsearch or similar technologies.
Experience in managing production Kubernetes environments, including scalability, reliability, and performance aspects. Setting up and managing on-premises Kubernetes clusters is a plus.
Solid understanding of Linux systems and basic networking concepts.
Strong analytical thinking and problem-solving skills with a proactive mindset for sustainable solutions.
Strong written and verbal communication skills to work in cross-functional teams and manage stakeholders effectively.
Knowledge of ITIL processes is mandatory.
Experience with automation and scripting is a plus.
Knowledge of English is required for communication with international teams.

Responsibilities

Manage and operate production application environments, ensuring high availability and performance.
Set up, maintain, and continuously improve on-premises Kubernetes clusters.
Monitor system health using monitoring and alerting tools, and proactively prevent incidents.
Own and manage alarm/event management processes, ensuring timely detection and response.
Ensure service availability targets (SLA) are consistently met and improved.
Track and report KPIs, and drive continuous operational improvements.
Build and maintain operational dashboards and reporting structures.
Manage and analyze logs and system metrics to identify trends and potential issues.
Troubleshoot and resolve complex production incidents, ensuring minimal business impact.
Perform root cause analysis (RCA) and implement preventive actions.
Collaborate closely with Product, Engineering, and Infrastructure teams to improve system reliability.
Ensure proper documentation of systems, processes, and operational procedures.
Participate in incident, problem, and change management processes.
Support capacity planning and scalability initiatives for critical systems.
Continuously improve operational efficiency through automation and process optimization.