OSS Operations 2nd Line Specialist

Vodafone Group; Çankaya; On-site; TRY 150,000 - 300,000; Full time

Job summary

Vodafone is looking for an engineer to maintain system integrity and support integration processes. This role involves developing policies for operational efficiency and testing applications. Candidates should possess a BSc in a relevant engineering field and demonstrate strong analytical and troubleshooting skills. Join us to shape the future of connectivity while making a meaningful impact.

Qualifications

• 1-3 years of experience in design or operation.
• Knowledge of cloud, RAN, and core equipment.
• Familiarity with maintenance processes.

Responsibilities

• Maintain system integrity and control change requirements.
• Conduct on-site integration, testing, and support.
• Develop policies to improve operational quality.

Skills

Analytical skills

Problem-solving skills

Troubleshooting skills

Education

BSc in Electrical, Electronics, Telecommunications, or Computer Engineering

Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do
• Maintain system integrity by reviewing design, updating interfaces, planning changes/upgrades, and controlling change requirements. Develop and evolve Vodafone OSS Architecture.
• Conduct on-site work for initial integration, inspect equipment installation, configuration, testing, and provide post-installation support.
• Develop policies and procedures to improve operational quality and efficiency.
• Evaluate new technologies and enhance related products/solutions.
• Prepare disaster recovery and business continuity plans for information systems.
• Analyze data to maintain infrastructure health and security.
• Test and report on new features and versions.
• Implement and update solutions according to specifications.
• Monitor performance and stability of implementations.
• Migrate data and make modifications between environments.
• Develop enhancements for existing tools to meet requirements.
• Deploy and install new products and configurations to meet business needs.
• Ensure compliance with VF HSE&W procedures and local regulations.
• Assess and reduce work-related risks.
• Follow VFTR’s information security policies and procedures.
Who you are
• BSc in Electrical, Electronics, Telecommunications, or Computer Engineering.
• 1-3 years of experience in design or operation.
• Strong analytical, technical, and problem-solving skills.
• Experience with application software testing and creating test plans.
• Knowledge of industry processes and methodologies.
• Good understanding of databases and operating systems.
• Familiarity with maintenance processes and Help Desk operations.
• Troubleshooting and application support skills.
• Ability to assess client issues and design systems to meet requirements.
• Knowledge of cloud, RAN, transmission, CS&PS core equipment, monitoring concepts, and management systems.
Who we are

We are a leading international telco, serving millions of customers. At Vodafone, we believe connectivity is a force for good. It can improve lives, empower people, and protect the planet. We are committed to diversity, inclusion, and making Vodafone a safe and valued environment for everyone.

If you need any reasonable adjustments during the recruitment process, visit https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.