Operations Lead, ISS Team

Amazon Jobs; Fatih; On-site; TRY 60,000 - 80,000; Full time

Job summary

A leading e-commerce company is seeking a Team Lead to supervise shifts and ensure operational excellence in Fatih, Turkey. The role involves monitoring workflows, supporting team members, and optimizing productivity through data analysis. Candidates should have advanced Turkish proficiency and relevant operational experience. This position allows for dynamic problem-solving and engagement within a diverse team.

Qualifications

• Advanced proficiency in Turkish in both written and verbal communication.
• Relevant experience working with data analytics.
• Experience in an operational environment such as logistics or customer service.

Responsibilities

• Measure and monitor workflows to ensure operational excellence.
• Support and train employees to deliver great service.
• Use data analysis to identify ways to optimize safety and productivity.

Skills

Proactive problem solving

Analytics skills

Advanced proficiency in Turkish

Professional communication in English

Tools

MS Office suite

Data analytics tools

Job description

Overview

As a Team Lead you will be responsible for shift execution and team's supervision and engagement in your area of the Fulfillment Center. Along with your manager and with line operators, you'll work closely to ensure that the assigned department is performing in line with the plan and that customer expectations are met, if not exceeded. A core part of your responsibilities will be to ensure that the team perform efficiently to fulfill customer orders while adhering to safety and quality guidelines. This includes taking care of your team and creating an engaging working atmosphere, and addressing barriers faced by line operators throughout the shift and adjusting shift plan to account for any last minute changes.

Responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimize safety, quality and productivity

Qualifications

• Advanced proficiency in Turkish in both written and verbal communication
• Relevant experience working with data analytics and using these metrics to identify problems
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• Proactive problem solving and hands on approach
• Analytical skills (able to identify problem root cause, predict issues by looking at data and Key Performance Indicators)
• Experience of stakeholder management including building and maintaining professional relationships
• Experience in an operational environment, such as logistics, retail, hospitality, or customer service
• Minimum intermediate proficiency in English

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