Oncall Health Club Receptionist

Hilton Worldwide, Inc.; Şişli; On-site; TRY 50,000 - 150,000; Full time

Job summary

A prestigious hotel in Istanbul is seeking a Health Club Receptionist to ensure high-quality service for guests. Responsibilities include managing reservations, welcoming guests, and maintaining hygiene standards within the health club. The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer experiences. This role offers various benefits including health insurance, paid leave, and extensive training opportunities.

Benefits

Health Insurance or Private Pension after 6 months

Carpark subscription on team member rate

50% discount on food & beverage

Social aid package

Free laundry for business attire

Unlimited training opportunities

Qualifications

• Excellent communication skills required for guest interaction.
• Ability to manage reception duties in a busy environment.
• Knowledge of health club operations and hygiene standards is a plus.

Responsibilities

• Manage phone calls for reservations and queries.
• Ensure a warm welcome for health club guests.
• Coordinate health club entrance and cleaning.

Skills

Exceptional guest experience delivery

Hospitality management

Effective communication

Teamwork

Job description

Overview

Oncall Health Club Receptionist (HOT0BVGM) at Hilton Istanbul Bosphorus.

Location details: Hilton Istanbul Bosphorus, Cumhuriyet Caddesi Harbiye Harbiye-Istanbul 34367.

Benefits

• Health Insurance or Private Pension after 6 months of service
• Carpark subscription on team member rate
• Go Hilton: Team member rate while staying in Hilton Hotels both in & out of Turkey
• 50% discount on personal food & beverage consumption in the hotels
• Social aid package
• Free laundry and dry cleaning for business attire
• Extended nursing hours of 1.5 hours until the baby reaches 18 months (for new mother team members)
• 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
• Paid Paternity leave – 14 days
• Unlimited Training and development opportunities in and out of the Hotel
• Unlimited online courses opportunities from Hilton University

What will I be doing?

• Take information from guests over the phone for reservations
• Communicate with hotel guests in a warm manner and address their needs
• Answer calls according to standards and take messages if needed
• Welcome health club guests, take records, and provide information
• Manage entrance of the Health Club and coordinate cleaning
• Ensure guests wear galoshes upon entering the Health Club due to hygiene rules
• Determine and follow up on breakups in the Health Club
• Ensure correct calculation of daily entrances and services for hotel guests
• Note membership system details and pursue new member sign-ups and follow-up

What are we looking for?

Hilton seeks team members who demonstrate our core values:

• Hospitality - Deliver exceptional guest experiences
• Integrity - Do the right thing, all the time
• Leadership - Lead in our industry and communities
• Teamwork - Be a team player in everything we do
• Ownership - Take responsibility for actions and decisions
• Now - Operate with urgency and discipline