Member Admin Coordinator - Soho House Istanbul

Soho House; Fatih; On-site; TRY 30,000 - 45,000; Full time

Job summary

Soho House is seeking a Member Admin Coordinator responsible for managing member accounts, ensuring timely payments, and resolving issues. The ideal candidate should possess strong communication skills and proficiency in English and Turkish, along with advanced MS Office knowledge. This role offers an excellent opportunity to contribute to member satisfaction and financial processes within a dynamic environment.

Qualifications

• Good command of written and spoken English and Turkish.
• High communication skills.
• Able to use time effectively and analytically.

Responsibilities

• Monitor accounts to identify overdue payments.
• Contact customers to inquire about overdue payments.
• Process payments and resolve billing issues.

Skills

Communication

Attention to detail

Time management

Education

Graduated from related departments of universities

Tools

MS Office

Job description

We are looking for a Member Admin Coordinator who will be responsible for:

• Graduated from related departments of universities
• Good command of written and spoken English and Turkish
• Proficient in advanced MS Office programs
• High communication skills
• Attention to detail
• Guest/Member oriented
• Able to use time effectively and analytically

Job Description

• Monitoring accounts to identify overdue payments
• Monitoring accounts to identify outstanding debts
• Contact customers to inquire about overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Report on collection activities
• Handle questions or complaints
• Manage inbound and outbound calls efficiently
• Identify customers’ needs, clarify information, research issues, and provide solutions and/or alternatives