Member Admin Coordinator - Soho House Istanbul

Soho House & Co; Fatih; On-site; TRY 150,000 - 300,000; Full time

Job summary

A hospitality company located in Turkey is seeking a Member Admin Coordinator responsible for monitoring accounts, processing payments, and resolving billing issues. The ideal candidate should have a university degree, excellent command of English and Turkish, and proficiency in MS Office. Strong communication skills and attention to detail are crucial. This role offers an opportunity to interact with guests and manage customer accounts effectively.

Responsibilities

• Monitor accounts to identify overdue payments.
• Find and contact customers about overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.

Skills

Written and spoken English

Written and spoken Turkish

Advanced MS Office

High communication skills

Attention to detail

Guest/member oriented

Effective time management

Analytical skills

Education

Graduated from related departments of universities

Job description

Overview

We are looking for a Member Admin Coordinator who will be responsible for:

• Graduated from related departments of universities
• Good command of written and spoken English and Turkish
• Proficient in advanced MS Office programs
• High communication skills
• Attention to detail
• Guest/Member oriented
• Able to use time effectively and be analytical

Responsibilities

• Monitoring accounts to identify overdue payments
• Monitor accounts to identify outstanding debts
• Find and contact customer to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Report on collection activity
• Handle questions or complaints
• Manage inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives