Marketing Representative

St. Regis Hotels & Resorts; Fatih; On-site; TRY 150,000 - 210,000; Full time

Job summary

St. Regis Hotels & Resorts in Istanbul is seeking a dynamic sales and marketing professional to promote the brand and drive revenue. You will use effective sales techniques to upsell enhancements while maintaining guest loyalty and delivering exceptional service.

The role involves explaining preview package sales and tours, guiding potential owners, and upholding Marriott standards. You will welcome guests, communicate clearly, and support the team to meet shared goals.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• Excellent communication and guest-service skills.

Responsibilities

• Promote brand awareness and maximize revenue through sales techniques.
• Upsell packages and schedule tours while ensuring guest loyalty.
• Explain details and eligibility for preview package sales/tours.
• Maintain professional appearance and protect company assets.
• Support team to achieve goals and respond to guest needs.

Skills

Sales techniques

Upselling

Guest service

Communication

Professional language

Education

High school diploma or GED

Job description

Additional Information

Job Number 26104021

Job Category Sales & Marketing

Location Mim Kemal Oke Cad No 35, Istanbul, Türkiye, Türkiye, 34367VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.