Manager, Product Management

Mastercard Inc.; Fatih; On-site; TRY 420,000 - 650,000; Full time

Job summary

Mastercard Inc. in Istanbul is seeking a highly motivated Manager, Product Management role focused on project delivery across the region. You will bridge clients, banks, vendors, regional teams, and global stakeholders to ensure timely implementations and successful go-lives.

The role combines project management, business analysis, and client-facing responsibilities. Prior API and integration experience is essential, with emphasis on clear communication and problem solving.

Qualifications

• Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or a related field.
• 4+ years of experience in project management, implementation management, business analysis, or a similar client-facing role.
• Experience managing technical projects involving APIs, system integrations, or payment-related solutions.
• Ability to understand and explain technical concepts to both technical and non-technical audiences.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional proficiency in English (written and spoken).

Responsibilities

• Manage multiple technical and client-facing projects from initiation through implementation and post-launch support.
• Gather, analyze, and document business and technical requirements.
• Understand client needs and translate them into effective product and implementation solutions.
• Review and interpret technical specifications, API documentation, implementation guides, and operating procedures.
• Support clients and banking partners throughout the implementation lifecycle and assist in resolving technical and operational issues.
• Coordinate project activities across internal teams, vendors, and external stakeholders.
• Monitor project milestones, dependencies, risks, and issues, ensuring timely escalation when required.
• Facilitate project meetings, status updates, and stakeholder communications.
• Work closely with regional and global colleagues to align project execution with organizational standards and strategic objectives.
• Support testing, certification, operational readiness, and go-live activities.
• Contribute to process improvements and implementation best practices.

Skills

Project management

Business analysis

Client-facing

Stakeholder management

Communication

Analytical thinking

Problem solving

English proficiency

Education

Bachelor's degree in Business/IT/Engineering/CS

Tools

APIs

System integrations

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Manager, Product Management

Role Overview

We are looking for a highly motivated Project Management Senior Specialist to support the delivery of technical projects and client implementations across the region. The successful candidate will act as a bridge between clients, banks, vendors, regional teams, and global stakeholders, ensuring timely and successful project delivery. This role requires a combination of project management, business analysis, and client-facing skills. The candidate should be comfortable discussing technical topics, reviewing specifications, understanding client requirements, and helping identify practical solutions to business and implementation challenges. As part of the CHS family, the role involves close collaboration with regional and global teams, external partners, and financial institutions across the region.

Key Responsibilities

• Manage multiple technical and client-facing projects from initiation through implementation and post-launch support.
• Gather, analyze, and document business and technical requirements.
• Understand client needs and translate them into effective product and implementation solutions.
• Review and interpret technical specifications, API documentation, implementation guides, and operating procedures.
• Support clients and banking partners throughout the implementation lifecycle and assist in resolving technical and operational issues.
• Coordinate project activities across internal teams, vendors, and external stakeholders.
• Monitor project milestones, dependencies, risks, and issues, ensuring timely escalation when required.
• Facilitate project meetings, status updates, and stakeholder communications.
• Work closely with regional and global colleagues to align project execution with organizational standards and strategic objectives.
• Support testing, certification, operational readiness, and go-live activities.
• Contribute to process improvements and implementation best practices.

Qualifications

Required

• Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or a related field.
• 4+ years of experience in project management, implementation management, business analysis, or a similar client-facing role.
• Experience managing technical projects involving APIs, system integrations, or payment-related solutions.
• Ability to understand and explain technical concepts to both technical and non-technical audiences.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional proficiency in English (written and spoken).

Preferred

• Experience within payments, banking, fintech, card products, loyalty, digital platforms, or related industries.
• Professional proficiency in Russian.
• Experience working in multinational and cross-functional environments.
• Project Management certification (PMP, PRINCE2, Agile, Scrum, or equivalent) is a plus.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.