LLP - Operations Supervisor

DHL Supply Chain; Fatih; On-site; TRY 150,000 - 300,000; Full time

Job summary

A logistics company in Istanbul is seeking an experienced Operations Supervisor. The role involves daily operation leadership, communication management between various parties, and KPI reporting. Candidates should have a bachelor's degree, at least 3 years in logistics, and strong customer relationship skills. This position is critical for ensuring operational success in a dynamic environment.

Qualifications

• Bachelor’s degree in related fields is required.
• Minimum upper-intermediate English both verbal and writing is essential.
• At least 3 years of experience in freight forwarding and/or logistics.

Responsibilities

• Handle communication between Planners, Management, and Service Providers.
• Lead the team in daily operations to ensure success.
• Create KPI reports for operations on a weekly and monthly basis.

Skills

Customer relationship management

Logistics operations

Multimodal transport operations

Freight forwarding

English proficiency (upper intermediate)

Education

Bachelor’s degree in related fields

Job description

Overview

We’re looking for Operations Supervisor across our business located in Maltepe, İstanbul!

Let’s be part of our #TogetherUnstoppable team!

DHL is a brand with a vision to become “The logistics company for the world”. Our promise to customers is to provide simplifying services and sustainable solutions and to always demonstrate respect without compromising on results.

DHL Supply Chain is providing supply chain management and consulting like warehousing, distribution, managed transportation services and value-added services in consumer, retail, life science & healthcare, technology, engineering & manufacturing and automotive sectors. We are active in more than 60 countries and territories, employing around 120,000 people. DHL Supply Chain located in 2400 locations all over the world and manages approx. 23 million m2 storage area.

DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serving leading companies in consumer, retail, healthcare, automotive, engineering & manufacturing and technology sectors with more than 2000 employees in 370 thousand m2 warehousing space.

Qualifications

• Bachelor’s degree in related fields
• Minimum upper intermediate in English both verbal and writing is a must
• At least 3 years in freight forwarding and/or logistics environment
• Experience in supply chain division and multi modal transport operations (road, air and sea)
• Having strong customer relationship management skills
• International freight experience is desirable

Job Description

• Handle the communication between Planners, Management, Service Providers, Customer CS/DC/Logistics
• Creating the related KPI reports for the operation and report them in weekly and monthly basis
• Lead the team in daily operations, ensure the success
• Handle the urgent situations, query resolutions and work together with the customer
• Improving the operations performance by defining the problems
• Support the Project Team in finding the value creation projects
• Lead the development of annual savings targets with the support of LLP management team and through assessment of opportunities and their value
• Manage the individual processes and functions via direct subordinates by means of coaching, communicating agreed goals and performance standards
• Monitor progress by means of these goals regularly
• Handle the KPI meetings with the Service Providers with Delivery Team Supervisor
• Attend operational reviews with the related parties