Lady in Red

Kempinski Hotels; Çeşme; On-site; TRY 1,455,000 - 2,184,000; Full time

Job summary

A luxury hotel brand in Turkey is seeking an elegant team member for the Lady in Red position in Front Office & Guest Services. The ideal candidate will have at least 2 years of experience in similar roles in five-star hotels and excellent communication skills in English. The position involves providing exceptional service to guests, managing feedback, and ensuring their satisfaction. This role offers a unique opportunity to create unforgettable guest experiences.

Qualifications

• At least 2 years of experience in a Front Office or Guest Relations position, preferably in an international five-star hotel.
• Luxury hotel experience and familiarity with VIP welcoming protocols.

Responsibilities

• Provide a warm welcome, personalized service, and professional support to our residents / guests.
• Handle residents’ / guests’ complaints and feedback quickly and with a solution-oriented approach.

Skills

Excellent verbal and written communication skills in English

Team-oriented

Strong communication and representation skills

Ability to adapt to flexible working hours

Tools

Opera

Microsoft Office

Job description

Lady in Red

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: Turkey - Alacati

Description

An elegant team member with excellent communication skills to create unforgettable experiences for our guests

Key Responsibilities

• Provide a warm welcome, personalized service, and professional support to our residents / guests from arrival to departure.
• Proactively identify and fulfil all residents / guest requests and special needs by communicating with relevant departments.
• Greet residents / guests upon arrival, assist them during their stay, and bid farewell upon departure.
• Handle residents’ / guests’ complaints and feedback quickly and with a solution-oriented approach, record them, and forward them to relevant departments.
• Possess complete knowledge of residence / resort activities, events, and services; provide accurate and up-to-date information to residents / guests.
• Support reception duties when necessary.
• Actively engage with residents / guests throughout the residence / resort, anticipate their needs, and ensure their satisfaction.
• Accurately convey the brand and company philosophy to residents / guests and the team, and represent the brand internally.
• Attend daily briefings and training sessions, and manage team meetings when necessary.
• Fully comply with hotel policies, hygiene, health, and safety regulations.
• Perform other duties assigned by management.

Skills, Knowledge and Expertise

• At least 2 years of experience in a Front Office or Guest Relations position, preferably in an international five-star hotel, residence / resort.
• Luxury hotel experience and familiarity with VIP welcoming protocols.
• Excellent verbal and written communication skills in English.
• Strong communication and representation skills, with an elegant and professional demeanour.
• Knowledge of hotel, residence / resort operations, computer systems (Opera, Microsoft Office, etc.), and general business information.
• Team-oriented, solution-focused, and dedicated to resident / guest satisfaction.
• Ability to adapt to flexible working hours, with a positive and energetic attitude.