Key User - Service Management Systems

Kone México; Fatih; On-site; TRY 1,395,348 - 2,325,581; Full time

Job summary

Kone México is seeking a proactive Key User - Service Management Systems in Turkey. This role involves ensuring business benefits by supporting end users, driving IT product adoption, and facilitating continuous improvement initiatives.

The ideal candidate will have a Bachelor’s degree, fluency in English, and a strong background in IT processes. Join Kone to help shape urban realities while enjoying a collaborative work culture.

Qualifications

• Fluent in English and native in Turkish.
• Prior experience in solution area or rollout participation.
• Strong understanding of processes and IT products.

Responsibilities

• Participate in user acceptance testing and demos.
• Identify and report issues to IT product teams.
• Support deployment teams in change management.

Skills

User acceptance testing

Project management

Problem-solving

Analytical skills

Proactive communication

Education

Bachelor’s degree or equivalent

Job description

## Key User - Service Management SystemsPostulerlocations: Istanbul Merkeztime type: Temps pleinposted on: Offre publiée aujourd'huijob requisition id: R0661938*As the world’s cities grow more complex, people’s need to move quickly becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.****It's time to make a move. Join our flow.***We are seeking a proactive and detail-oriented **Key User** **- Service Management Systems** to act as the recognized expert in one or more of our business capabilities. As a Key User, you will play a crucial role in ensuring business benefit realization by supporting end users, driving adoption of IT products and processes, and contributing to continuous improvement initiatives.***What will you be doing?**** Participate in user acceptance testing, pilots, and demos.* Identify and report issues or incidents to IT product teams.* Support deployment teams in planning and executing change management.* Help prepare and improve training materials.* Communicate changes and best practices to end users.* Facilitate meetings and trainings to reinforce correct product usage.* Assist local users with onboarding and “how-to” queries.* Promote sustained and correct usage of IT products.* Provide immediate responses to process-related questions.* Report issues to global support teams (AskIT / AskHR).* Create and manage incident tickets.* Support corrective and preventive actions locally.* Actively participate in Key User networks and forums.* Propose improvements to IT products.* Fulfil reporting requirements accurately and on time.***What are we looking for?**** Bachelor’s degree or equivalent experience in a relevant field.* Fluent in English and native in Turkish.* Prior experience in solution area or rollout participation.* Solid understanding of processes and IT products.* Project management skills are an asset.* Knowledge of change management frameworks (e.g., ADKAR).* Genuine interest in processes, methods, and tools.* Strong problem-solving and analytical skills.* Attention to detail and adherence to guidelines.* Collaborative mindset with proactive communication.* Persistence, drive, and quality focus.* Creativity and innovation in approaching challenges.***Why Join Us?***At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.En savoir plus sur *https://careers.kone.com/en/*Chez KONE, notre mission est de façonner l’avenir des villes. En tant que leader mondial dans le secteur des ascenseurs et escaliers mécaniques, nous transportons deux milliards de personnes chaque jour, en rendant leurs trajets sûrs, pratiques et fiables grâce à un People Flow intelligent et durable. En 2025, KONE a réalisé un chiffre d’affaires de 11,2 milliards d’euros et comptait plus de 60 000 employés dans près de 70 pays en fin d’année. Les actions de classe B de KONE sont cotées au Nasdaq Helsinki en Finlande.