Key Account Management Supervisor

Arvato; Kartal; On-site; TRY 150,000 - 300,000; Full time

Job summary

A leading service provider in logistics is seeking an experienced Key Account Manager to build strong relationships with major customers. Candidates should have at least 5 years in logistics or e-commerce and 3 years of key account management experience. Proficiency in MS Office, particularly Excel, is essential. The role offers opportunities for growth and a collaborative work environment.

Benefits

Opportunities for professional growth

Collaborative team culture

Exposure to international projects

Qualifications

• Minimum 5 years of experience in the logistics sector or e-commerce sector.
• Minimum 3 years of key account management experience.
• Very good knowledge of English, both written and spoken.

Responsibilities

• Developing a solid and trusting relationship between major key customers.
• Coordinating departments to ensure customer satisfaction.
• Managing the contract process.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Time management

Analytical skills

Negotiation skills

Education

Bachelor's degree in a related field

Tools

MS Office applications

Advanced Excel

Job description

Overview

Arvato is an innovative and internationally leading service provider in the field of e-commerce and supply chain management.

Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive, Bank, Insurance, Healthcare, Consumer Products and Publisher.

More than 17,000 employees work together to provide practical and relevant solutions and services worldwide. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms as the strategic growth partner for its customers. Arvato combines the know-how of its employees with the right technology and appropriate business processes to measurably increase the productivity and performance of its partners.

Arvato is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA.

What You'll Be Doing

• Developing a solid and trusting relationship between major key customers,
• Understanding the needs and expectations of the customer,
• Determining the needs, requests, and complaints,
• Coordinating the departments in order to ensure the continuity of the satisfaction of key customers,
• Systematic follow-up and guidance for more effective management of logistics operations provided by Arvato,
• Managing the contract process,
• Analysing P&L for key customers,
• Creating cross-selling opportunities.

What You'll Bring

• Bachelor's degree in a related field,
• Minimum 5 years of experience in the logistics sector or e-commerce sector,
• Minimum 3 years of key account management experience,
• Excellent knowledge of MS Office applications (Advanced level of Excel is a must),
• Strong interpersonal and communication skills,
• Being innovative, detail-oriented, result-oriented, problem-solving, and having negotiation skills,
• Time management, planning, and reporting skills,
• Energetic, proactive, eager to learn, and able to take initiative,
• Analytical skills with a leadership approach and a good team player,
• Very good knowledge of English, both written and spoken,
• Have an active driving license (Type B),
• No military obligation for male candidates.

What We Offer

• A global work environment with exposure to international projects and teams.
• Opportunities for professional growth, learning, and career development.
• A collaborative and supportive team culture.
• Being part of Bertelsmann SE & Co. KGaA — one of the world’s leading media and service companies.