Junior Integration Launch Specialist

Emerging Travel Group; Turkey; On-site; TRY 240,000 - 360,000; Full time

Benefits offered by this job

Flexible schedules

Remote-friendly

Internal training programs

Corporate English lessons

MyTime Day Off

Travel service discounts

Job summary

Emerging Travel Group is a global travel-tech company that builds and operates online travel products and booking platforms for travelers, partners, and professionals worldwide. This role focuses on supporting API integrations and helping partners during onboarding and launch.

You will work with API logs, run calls with partners, and troubleshoot issues, while maintaining documentation and collaborating with cross-functional teams.

Qualifications

• 1+ year in API technical support or API client onboarding and support.
• Experience working with APIs and Postman.
• Ability to read JSON and XML logs.
• Comfort persuading and influencing stakeholders.
• Familiarity with CRUD concepts.
• Ability to work with Google Docs and cross-functional teams.

Responsibilities

• Onboard and launch partner API integrations.
• Consult partners and stakeholders on API functionality.
• Handle requests via the ticketing system.
• Validate quality of partner integrations.
• Log integration details and updates.
• Conduct Zoom/Google Meet calls with partners.
• Work with API logs and troubleshoot errors.
• Escalate issues to other teams when needed.
• Maintain and update the knowledge base.

Skills

APIs

Postman

Logs reading

CRUD principles

Stakeholder communication

Google Docs

Tools

SQL

Grafana

Kibana

Job description

Emerging Travel Group is a global travel-tech company that builds and operates online travel products and booking platforms for travelers, travel professionals, and accommodation partners across an international market. Working at the intersection of technology and travel, the team focuses on creating reliable booking experiences and strong partner connectivity across its platform.

Responsibilities

• Supporting partner API integrations during onboarding and launch
• Consulting partners and commercial stakeholders on API functionality
• Handling requests coming through the ticketing system
• Validating the quality of partner integrations
• Logging information about integrating partners
• Conducting Zoom/Google Meet calls with partners
• Working with API logs and troubleshooting errors
• Escalating requests to other teams when needed
• Maintaining and updating the knowledge base

Requirements

• At least 1 year of experience in API technical support (2nd-3rd line support) OR experience with API integrations, launch, and support of API clients;
• Confident experience working with APIs and Postman;
• Ability to persuade and influence stakeholders;
• Ability to read logs in JSON and XML formats;
• Understanding of CRUD principles;
• Ability to work with Google Docs;
• Ability to handle cross-functional tasks with adjacent teams;
• English level B2 or higher (both written and spoken)
• Based in Kazakhstan, Georgia, Armenia, Serbia, Uzbekistan, or Vietnam

Preferred Skills:

• Experience with SQL, Grafana, and Kibana;
• Experience working with project-based tasks

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation