Join the Uber Eats Elevated Support Team!

Cross Border Talents; Fatih; Remote; TRY 150,000 - 300,000; Full time

Job summary

A leading food delivery service is seeking German-speaking Customer & Partner Support Specialists to join their Uber Eats Elevated Support Team. This fully remote role, based in Turkey, offers a competitive salary of up to 33,000 TL net per month, plus bonuses. Applicants must be native German speakers with at least B1 level English. The position involves supporting customers and restaurant partners through various channels.

Benefits

Meal card allowance (4,500 TL)

Private health insurance (Mapfre)

Attendance & night shift bonuses

Quality bonus up to 10%

Qualifications

• Must provide excellent support via calls and emails.
• Ability to handle a variety of customer issues effectively.
• Experience in customer service is a plus.

Responsibilities

• Assist customers with orders and related issues.
• Support restaurant partners with account questions.
• Communicate effectively with partners and couriers.

Skills

German: Native level

English: Minimum B1

Job description

Overview

Join the Uber Eats Elevated Support Team!

Are you ready to be part of one of the worlds fastest-growing delivery platforms?

Were hiring German-speaking Customer & Partner Support Specialists for Uber Eats Elevated and we want you on our team!

Responsibilities

What Youll Do

• Help customers, restaurant owners, and couriers with order issues (cancellations, modifications, refunds).

Support restaurant partners with:

• Account and payment questions.
• Campaign details and promotions.
• Resolving incomplete or delayed orders.
• Courier-related concerns.
• Requests for branded Uber materials (bags, stickers, etc.).

Communicate via inbound calls and email.

Use systems and tools provided (training included).

Why Youll Love This Job

Fully Remote work from anywhere in Turkey!

Great Pay & Bonuses earn up to ~48,000 TL/month with bonuses and benefits.

Career Growth training provided in German & English, with full onboarding support.

Benefits

• Meal card allowance (4,500 TL).
• Private health insurance (Mapfre).
• Attendance & night shift bonuses.
• Quality bonus up to 10%.

Salary Package

Net Salary: 33,000 TL

Bonuses:

• Fixed 5,000 TL night & attendance bonus (first 2 months).
• After 2 months: ~10 night shifts/month = 5,000 TL + 5,000 TL attendance bonus.
• Quality bonus: up to 10%.

Work Schedule

• Shifts are announced weekly.
• Summer Shifts: 10:0019:00 / 17:0002:00
• Winter Shifts: 11:0020:00 / 18:0003:00
• Late-night shifts: 510 per month.
• Daily break: 75 minutes
• Weekly days off: 2 (rotating)

Training

4 weeks (2 weeks training + 2 weeks nesting).

Online via Zoom, 09:0018:00.

Paid training with full support!

Requirements

• German: Native level
• English: Minimum B1
• Ability to work remotely in Turkey.

Ready to elevate your career with Uber Eats?

Apply today and become part of a dynamic, international team thats shaping the future of delivery!