IT Specialist

Knauf Gips KG; Turkey; On-site; TRY 150,000 - 300,000; Full time

Job summary

A global construction materials company is looking for an IT Specialist to join their team in Ankara. The role involves managing IT requests, optimizing processes, and collaborating with global teams. Ideal candidates will have experience in IT operations and management, along with relevant educational background in engineering. A strong attitude towards learning and adapting is essential, as well as a willingness to integrate into a dynamic work environment.

Qualifications

• At least 3 years of experience in Information Technology.
• Holds B2-class driver's license and can drive actively.
• Familiar with cybersecurity policies and standards.

Responsibilities

• Manage and document onboarding and offboarding processes.
• Analyze customer needs and develop solution proposals.
• Optimize, monitor, and report SLA compliance processes.

Skills

IT Field Operations

IT Help Desk

IT Budget and Procurement processes

Project Management

Technical Team Management

Cybersecurity Standards

Network Management

Education

Bachelor's degree in Computer Engineering or related fields

Tools

CMDB and ITSM systems

Microsoft AD

Servers, routers, switches, firewalls

Job description

Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within the IT Teamcould be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.

We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf Türkiye is proud to be part of the Knauf Group. We have a 30-year heritage in high quality, market-leading gypsum building products manufacturing and have big plans for the future. Our global reach in 90 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world. We are now looking for another team mate to join us in Ankara Center Office as IT Specialist.

Can you say ‘yes’?

Do you treat your colleagues with respect?

Do you always have the customer in mind?

Do you act with future generations in mind?

Do you like to seek out opportunities to grow and develop?

Do you have a proven track record of delivering results?

What you’ll be doing:

• Manage and document onboarding and offboarding processes,
• Manage and coordinate internal IT requests,
• Analyze requests, provide alternatives, prioritize, and plan,
• Analyze customer needs, develop solution proposals by consulting with stakeholders, and, if necessary, forward requests to Global teams and follow up on the process,
• Provide preliminary requirements for projects initiated by Global teams, manage project processes, and finalize them,
• Optimize, monitor, and report SLA compliance processes,
• Develop, improve, monitor, and report IT processes in compliance with frameworks and standards such as ITIL and ISO27001,
• Create a long-term roadmap by anticipating future IT infrastructure needs in line with the company's growth objectives,
• Manage relationships with service and product providers, and track contracts and entitlements.

What we’d love for you to have:

We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas – this is an added advantage:

• Graduated from Computer Engineering, Industrial Engineering, Electronics and Communication Engineering, Electrical/Electronics Engineering, or related departments,
• At least 3 years of experience in the field of Information Technology,
• Holds a B2-class driver's license and actively drives,
• No travel restrictions,
• Proficient in IT Field Operations, IT Help Desk, IT Budget, and Procurement processes,
• Experienced in project and technical team management, with knowledge and experience in implementing, configuring, integrating, and testing IT solutions,
• Experienced in CMDB and ITSM systems,
• Knowledgeable and experienced in Inventory Management and Assignment procedures,
• Familiar with cybersecurity standards, methodologies, policies, and procedures,
• Experienced in network devices and technologies, capable of management and guidance when necessary,
• Hardware knowledge of systems and network equipment such as servers, storage, routers, switches, and firewalls,
• Knowledgeable in managing DNS, DHCP, Microsoft AD, and File Server,
• Residing in or willing to relocate to Ankara.

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application as soon as possible.