Integrated Patient Solutions Partner

Takeda; Fatih; On-site; TRY 816,000 - 1,226,000; Full time

Job summary

A global healthcare company is seeking an IPS Partner in Istanbul to implement and manage Patient Support Programs. The ideal candidate will have a Bachelor's degree, 2+ years of experience in healthcare operations, and fluency in English and Turkish. This role focuses on improving patient outcomes through cross-functional collaboration and adherence to operational standards.

Qualifications

• 2+ years of experience in PSPs or healthcare operations with direct patient or HCP interaction.
• Strong knowledge of local healthcare regulations, data privacy, and risk management.
• Fluent in English and Turkish, with exceptional communication and presentation skills.

Responsibilities

• Implement and manage local Patient Support Programs (PSPs) in alignment with global strategies.
• Oversee day-to-day operations of PSPs, including service delivery and issue resolution.
• Collaborate with cross-functional teams to improve patient outcomes.

Skills

Project & Vendor Management

Patient-Centric Mindset

Collaboration & Leadership

Analytical & Digital Tools

Education

Bachelor’s degree (Health Sciences, Pharmaceutical Sciences, Public Health)

Tools

PSP platforms

CRM tools

Job description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Are you passionate about making a difference in patients’ lives?

At Takeda, we strive to deliver innovative care and ensure patients receive the best support experience. Join us as anIPS Partnerto make a lasting impact across therapeutic areas by designing, managing, and delivering high-quality, patient-centric programs.

About the Role

As theIPS Partner, you will bring your expertise to implement and overseePatient Support Programs (PSPs), ensuring they align withglobal strategy, meetlocal brand objectives, and adhere to thehighest operational and compliance standards. Working across cross-functional teams, you will play a pivotal role in improving patient outcomes by embedding patient insights into cutting-edge support solutions.

Key Responsibilities:

Program Management:

• Implement and managelocal PSPsin alignment withglobal strategiesandbrand objectives.

• Overseeday-to-day operationsof PSPs, including service delivery, resolving operational issues, and ensuring seamless execution.

• Maintain robustdata collection and reporting mechanisms, ensuring patient privacy and data security adherence.

• Regularlymonitor key performance indicators (KPIs)to measure program impact, patient satisfaction, and targeted outcomes.

Vendor & Compliance Oversight:

• Manage the lifecycle of PSPvendor contractsand ensureaudit readinesswith all compliance elements integrated, such as pharmacovigilance, legal, and quality standards.

• Actively leadonboarding and performance assessmentof service providers via defined SOWs.

• Ensure all third-party operations comply withlocal healthcare regulationsand Takeda’s governance frameworks.

Risk Management & Issue Resolution:

• Identify potentialoperational risksearly and implementrobust mitigation strategies.

• Maintain logs forissues and CAPA plansin response to audits or risk assessments.

Collaboration & Cross-Functional Leadership:

• Act as Takeda’sinternal expert on PSPs, collaborating with Medical Affairs, Commercial, Legal, Market Access, Regulatory Affairs, and Compliance.

• Act as theoperational leadfor cross-functional PSP meetings and coordinate program documentation.

• Support the preparation and delivery of training materials for bothinternal teamsandthird-party vendors.

Budget & Reporting Oversight:

• Monitor PSPbudget executionand ensure efficientresource allocationto optimize cost-effectiveness.

• Proactively track and report financial and execution progress against program expectations.

Qualifications

• ABachelor’s degree(Health Sciences, Pharmaceutical Sciences, Public Health).

• 2+ years of experiencein PSPs or healthcare operations with direct patient or HCP interaction.

• Advanced knowledge inPSP platforms, CRM tools, and an ability to manage cross-functional workflows.

• Strong knowledge oflocal healthcare regulations, data privacy,and risk management.

• Fluent inEnglishandTurkish, with exceptional communication and presentation skills.

Must-Have Skills:

• Project & Vendor Management:Skilled in planning and executing multi-stakeholder programs.

• Patient-CentricMindset: Dedication to improving patient outcomes and experiences.

• Collaboration & Leadership:Proven ability to bridge teams and foster cross-functional alignment.

• Analytical & Digital Tools:Competence in simplifying complex data for actionable insights.

Locations

Istanbul, Turkey

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time