Infrastructure Operations Engineer

Jobgether; Turkey; Remote; TRY 420,000 - 620,000; Full time

Benefits offered by this job

Fully remote working environment

Flexible working hours

24 paid vacation days annually

10 national holidays

Unlimited sick leave

Private medical insurance contribution

Co-working/gym reimbursements

Professional development budget

Challenging infrastructure projects

Remote-first culture

Innovation rewards

Job summary

Jobgether, on behalf of a partner company, seeks an Infrastructure Operations Engineer based in Turkey to maintain Linux-based infrastructure across cloud and on-premise environments. You will troubleshoot incidents, automate tasks, and document processes while supporting distributed teams in a remote-first, international setting.

You will own onboarding, handle incidents end-to-end, provision hosts, manage DNS, implement firewall changes, monitor performance, keep stakeholders informed, and

Qualifications

• Hands-on experience troubleshooting Linux systems in a professional or production-like environment (RHEL preferred).
• Strong networking knowledge: TCP/IP, DNS, HTTP, TLS; ability to isolate OS/network/app issues.
• Experience with at least one virtualization or cloud platform.
• Proven ability to manage incidents and support tickets with clear communication and escalation when needed.
• Experience implementing changes safely with rollback planning and verification.
• Ability to read, maintain, and improve automation scripts in Bash or Python.
• Experience using AI assistants for troubleshooting with independent validation.
• Excellent written and spoken English for asynchronous, remote work.
• Proactive problem-solver with strong ownership and attention to detail.
• Good collaboration skills for distributed teams.

Responsibilities

• Manage onboarding, offboarding, and access requests with least-privilege and approvals.
• Own Linux/infrastructure requests from triage to resolution or escalation.
• Perform host provisioning and production-server changes across bare-metal, private cloud, and public cloud.
• Troubleshoot DNS issues and execute domain-management changes per guidelines.
• Implement firewall/OS changes with rollback and post-change verification.
• Monitor performance, investigate alerts, and respond to incidents prioritizing service availability.
• Keep stakeholders updated through incident resolution until recovery is confirmed.
• Improve alert routing and ownership; reduce noise where needed.
• Manage Jira requests with clear communication and timely follow-up.
• Deploy infrastructure services using approved specs and runbooks; escalate design decisions when required.
• Maintain accessible technical documentation for recurring operations.
• Identify opportunities to automate onboarding, offboarding, and access management processes.
• Collaborate with distributed infrastructure teams to maintain reliability and security.

Skills

Linux troubleshooting

Networking fundamentals

Virtualization/cloud experience

Incident management

Scripting Bash/Python

AI-assisted troubleshooting

Communication in English

Ownership & accountability

Education

Bachelor's degree or equivalent

Tools

DNS tooling

Firewall management

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Infrastructure Operations Engineer based in Turkey.

As an Infrastructure Operations Engineer, you will play a key role in maintaining, supporting, and improving reliable Linux-based infrastructure across diverse cloud and production environments. You will ensure the smooth operation of critical systems, internal services, and network infrastructure while providing effective technical support to distributed teams. Working across bare‑metal servers, private cloud, and public cloud platforms, you will troubleshoot incidents, manage infrastructure changes, and optimize day‑to‑day operations. You will also contribute to automation initiatives, strengthen operational documentation, and improve recurring processes. Collaborating with remote colleagues, you will take ownership of technical requests from initial investigation through verified resolution. This is an excellent opportunity to develop your expertise in Linux infrastructure within a remote‑first, international, and technology‑driven environment.

Accountabilities

• Manage employee onboarding, offboarding, and access‑management requests in accordance with established security procedures, ensuring appropriate approvals, least‑privilege access, and verification of completed actions.

• Take ownership of common Linux and infrastructure requests and incidents, from initial triage and troubleshooting through resolution or escalation to the appropriate technical owner.

• Perform standard host provisioning and production‑server changes across bare‑metal infrastructure, private cloud, and public cloud environments, following approved procedures and escalating non‑standard requirements.

• Troubleshoot DNS‑related issues and execute authorized DNS and domain‑management changes in accordance with established operational guidelines.

• Implement approved firewall and operating‑system changes, ensuring appropriate rollback procedures and post‑change verification.

• Monitor infrastructure performance, investigate alerts, and respond to operational incidents while prioritizing actual service availability and business impact.

• Keep stakeholders and requesters informed throughout incident resolution, providing regular updates until service recovery has been confirmed.

• Distinguish genuine infrastructure issues from alert noise and improve alert routing, escalation paths, and ownership where necessary.

• Manage Jira requests according to agreed priorities and response times, ensuring clear communication and consistent follow‑up.

• Deploy standard infrastructure services using approved specifications, procedures, and operational runbooks, escalating architectural or design decisions when required.

• Maintain clear and accessible technical documentation to support recurring operational activities and ensure effective team coverage.

• Identify opportunities to improve operational efficiency through small‑scale automation, particularly across onboarding, offboarding, access management, and access‑review processes.

• Collaborate with infrastructure colleagues in a distributed environment to maintain service reliability, security, and continuous operational improvement.

Requirements:

• Hands‑on experience troubleshooting Linux systems in a professional or production‑like environment, with preference for Red Hat Enterprise Linux (RHEL) family distributions.

• Good working knowledge of networking fundamentals, including TCP/IP, DNS, HTTP, and TLS, with the ability to identify and isolate operating‑system, network, and application‑level issues.

• Practical experience with at least one virtualization platform or cloud environment.

• Demonstrated ability to independently manage technical incidents and support tickets, including gathering evidence, assessing business impact, prioritizing tasks, communicating progress, verifying recovery, and escalating issues with clear technical findings.

• Experience implementing standard production changes safely, including rollback planning and post‑implementation verification.

• Ability to understand, maintain, and modify existing automation scripts or develop small improvements using Bash or Python.

• Practical experience using AI assistants to support troubleshooting, scripting, and technical documentation, with the ability to independently validate outputs before implementing production changes.

• Strong written and spoken English skills, with the ability to communicate effectively in an asynchronous, remote‑working environment.

• Excellent analytical and problem‑solving abilities, combined with a proactive approach to identifying and resolving technical issues.

• Strong sense of ownership, accountability, and attention to detail when managing infrastructure requests and operational responsibilities.

• Good communication and collaboration skills, with the ability to work independently while contributing effectively to a distributed technical team.

Nice‑to‑have:

• Experience with OpenNebula, KVM, or other private‑cloud and virtualization technologies.

• Familiarity with Ansible or other configuration‑management tools.

• Knowledge of infrastructure automation and deployment tools such as Terraform, GitLab CI, or Jenkins.

• Familiarity with Git and version‑control workflows.

• Experience administering identity and access‑management platforms such as FreeIPA, LDAP, or Google Workspace.

Benefits:

• Fully remote working environment, with the flexibility to work from anywhere worldwide.

• Flexible working hours, allowing you to organize your schedule around your personal and professional commitments.

• 24 paid vacation days annually.

• 10 additional national holidays.

• Unlimited sick leave.

• Financial compensation toward private medical insurance.

• Reimbursement for co‑working spaces and gym or sports activities.

• Dedicated professional development and education budget.

• Opportunities to work on interesting, challenging, and technically diverse infrastructure projects.

• Strong focus on continuous learning, career development, and technical growth.

• Opportunity to receive a reward for innovative ideas that have the potential to be patented.

• Collaborative, remote‑first working culture that encourages ownership, knowledge sharing, and mutual support.