Head of IT Mobility Operations

Oman Shell; Fatih; On-site; TRY 900,000 - 1,500,000; Full time

Job summary

Shell Türkiye seeks a seasoned Head of IT Mobility Operations to lead end-to-end IT operations for Shell mobility sites in Turkey, ensuring continuous service, regulatory compliance and strong vendor coordination. You will manage fuel automation systems and forecourt IT services, driving improvements and cost efficiency.

You will collaborate with the Global IT Leadership Team and Turkish IT leadership, steering SLAs, budgets, and major incident response while promoting a one-team culture and

Qualifications

• 15+ years of relevant work experience in IT Service Operations, with proven IT leadership.
• Bachelor’s Degree or Equivalent Certification in IT is required.
• ITIL certification and hands-on experience in IT service delivery are essential.

Responsibilities

• Oversee end-to-end management and continuity of fuel automation systems across Shell mobility stations in Turkey, ensuring regulatory compliance and SLA adherence.
• Coordinate with vendors to maintain system availability and manage service incidents and requests within defined timelines.
• Lead operation and improvement of telecom infrastructure across Shell mobility sites, including network, connectivity, and remediation projects.
• Collaborate with Global ITLT and Turkey ITLT to align local operations with global standards and strategies.
• Represent Shell Turkey in regulatory discussions and engage with authorities on technical implications and compliance.

Skills

IT leadership

ITIL Foundation

IT infrastructure design

Agile/Project Management

DevOps

Stakeholder management

Business English

Analytical skills

Communication skills

Out-of-hours availability

Education

Bachelor’s Degree or Equivalent Certification in IT

Job description

## Head of IT Mobility OperationsApply: Istanbul - Esentepe: Full time: Posted 14 Days Ago: R204803, Türkiye**Job Family Group:**Information Technology (IT)**Worker Type:**Regular**Posting Start Date:**September 11, 2026**Business Unit:**Projects and Technology**Experience Level:**Experienced Professionals**Job Description:****Job Purpose**The Mobility Market Operation Lead TR will support Senior IT Operations Manager EUSA who has end-to-end accountability for Business operations, innovation, business confidence, financial and resourcing activities and service operation landscapes.**Accountabilities:*** Responsible for the end‐to‐end management and operational continuity of the fuel automation systems across all Shell mobility stations in Turkey, ensuring full compliance with regulatory requirements (EPDK, UTTS), vendor coordination, system availability, and uninterrupted business operations.* Ensures the proper and uninterrupted operation of all NFR systems across Shell stations in Turkey, and guarantees that any issues are resolved within the defined SLA timelines through effective vendor coordination and proactive operational follow‐up.* Responsible for the end‐to‐end application support of all Head Office systems in Shell Turkey—including forecourt authorization services, invoicing platforms, MI/MIS reporting systems, and web applications—ensuring that all incidents, service requests, and operational issues are resolved within the defined SLA timelines.* Holds direct responsibility for the operation, improvement, and replacement of all telecom infrastructure across Shell mobility sites in Turkey, including fixed-line and wireless connectivity, network hardware, ISP services, redundancy/back‐up solutions, and all related modernization or remediation projects.* As an active member of both the Global ITLT team and the Turkey ITLT team, works collaboratively and in full coordination with both groups to ensure aligned delivery and seamless operational execution.* Responsible for monitoring, interpreting, and operationalizing all Global IT directives, standards, and process improvements—ensuring their full integration into Turkey’s Mobility operations and aligning local practices with global operating models* Represents Shell Turkey at PETDER’s Automation Committee, provides formal feedback on draft regulations issued by EPDK, and engages directly with relevant government authorities (e.g., EPDK, Darphane) to discuss technical implications, industry alignment, and required operational adaptations.* Responsible for tracking and managing the Mobility operations budget in Turkey, driving cost optimization through process improvements, vendor performance management, and operational efficiencies, ensuring measurable cost savings across Site Systems, Telecom, NFR, and all Mobility support domains.* Actively participates in Mobility projects by providing infrastructure (IT/OT) support, defining and aligning SLA requirements, validating operational readiness, and ensuring a smooth and complete handover of all technical components and documentation into IT Operations.* Conducts regular SLA review sessions with business stakeholders to ensure transparency, alignment, and continuous improvement of IT operational services, while actively increasing awareness and visibility of service performance, capabilities, and commitments across the organization.* Ensure effective Major Incident (MI) management and swift service restoration - during Major Incidents.* Improve operational excellence in mobility site setup.* Portfolio optimization, monitoring* Attend & drive Contract renewals.**Dimensions:*** Organizational unit size: 5 FTEs (staff) + 1 contractor* Responsible for Operations budget**Skills & Requirements:*** 15+ years of relevant work experience in IT Service Operations, with proven IT leadership* Bachelor’s Degree or Equivalent Certification in IT* ITIL Certification (Foundation [mandatory] - Intermediate [preferred])* Significant relevant experience in IT infrastructure design, architecture or administration.* Experience in working on interconnected Enterprise landscapes* Experience of Agile/Project Management* Product Management/DevOps skills and behaviors* Ability to build strong collaborative partnerships with senior business stakeholders, escalating where appropriate* Proven customer focus and empathy* Excellent oral and written presentation skills* A continuous improvement mindset to drive operations of the future* Good Business English, written and oral* Good Analytical skills* Result oriented**Special Challenges:*** The operational nature of the role will require out-of-hour work, sometimes unplanned and on call* Needs to be able to deal with state of the art, differentiated and often unproven technologies which require some learning on the job* Needs to be comfortable with sometimes vague and changing scope and priorities in a rapidly changing environment* Ability to ensure one team mindset across the various teams to drive effective delivery