Guest Services Agent

Accor Hotels; Konak; On-site; EUR 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company that values diversity and inclusion in the hospitality industry. This role offers a unique opportunity to engage with guests, ensuring their satisfaction and addressing their needs with a friendly demeanor. You will collaborate closely with various departments, contributing to a positive work environment while honing your problem-solving and interpersonal skills. If you are passionate about hospitality and eager to make a difference, this position is perfect for you.

Qualifications

• University degree, preferably in Tourism & Hotel Management.
• Proficiency in English, both verbal and written.

Responsibilities

• Adopt a friendly and helpful attitude towards all guests.
• Assist guests with their business center needs.

Skills

Interpersonal Skills

Problem-Solving

English Proficiency

Guest Satisfaction Focus

Teamwork

Education

University Degree in Tourism & Hotel Management

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Adopt a friendly, helpful, and pleasant attitude towards all guests
• Assist guests with their business center needs
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems
• Maintain close cooperation with other departments
• Follow communication procedures, guidelines, and policies

Qualifications

• University degree, preferably in Tourism & Hotel Management
• Proficiency in English (verbal and written)
• Team-oriented
• Focused on guest satisfaction
• Strong interpersonal and problem-solving abilities

Additional Information

Your Team And Working Environment

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.