Guest Relations Specialist

Smile Hair Clinic; Ümraniye; On-site; TRY 50,000 - 150,000; Full time

Job summary

A health clinic in Istanbul is seeking a Guest Relations Specialist to ensure exceptional communication and support for patients. The ideal candidate is fluent in multiple languages and possesses excellent interpersonal skills. Responsibilities include providing translation support and fostering a safe environment for patients throughout their journey.

Qualifications

• Preferably with at least 1 year of experience in a similar position.
• Open to flexible working hours and shift work.

Responsibilities

• Providing translation support throughout the service process provided to our patients.
• Establishing close and transparent communication with our patients to ensure that they feel safe.
• Sharing end-to-end information to our patients about the operations they will be involved in within our clinic.

Skills

Fluent in English

Fluent in French

Fluent in German

Fluent in Italian

Strong interpersonal skills

High coordination skills

Education

Graduated from relevant departments of universities

Job description

Serving since 2018, Smile Hair Clinic is re-located to the financial district of East Istanbul and continues its operation in its 7-floor, elegantly designed, high–tech clinic building where a team of 120+ well-trained staff is working. The quality and excellence of hair transplantation operations depend on intensive training procedures. Every team member at Smile is well-trained and tested by True Philosophy success criteria.

We are looking for "Guest Relations Specialist" to join our rapidly growing team.

QUALIFICATIONS

• Graduated from relevant departments of universities
• Fluent in English, French, German and Italian
• Strong interpersonal skills, high coordination skills
• Preferably with at least 1 year of experience in a similar position
• Open to flexible working hours and shift work

JOB DESCRIPTION

• Providing translation support throughout the service process provided to our patients
• Establishing close and transparent communication with our patients to ensure that they feel safe and finalizing their processes after they continue uninterrupted
• Sharing end-to-end information to our patients about the operations they will be involved in within our clinic