Guest Relations Manager

Marvida Hotels; Manavgat; On-site; TRY 150,000 - 300,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Relation Manager for their hotel in Manavgat. The role involves managing guest satisfaction, leading team development, and enhancing service quality. Candidates should have 3+ years of managerial experience and strong communication skills in English and German.

Qualifications

• At least 3 years of managerial experience in a similar position.
• Advanced command of English and German.
• No restrictions on domestic/international travel.

Responsibilities

• Manage complaint & demand processes and guest satisfaction measurement.
• Monitor hotel complaint rates and online reputation.
• Lead team development and coordinate training.

Skills

Communication

Persuasion

Guest oriented

Decision making

Relationship management

Education

Graduated from tourism and hotel management departments

Tools

MS Office

Job description

We are looking for a Guest Relation Manager to be assigned to our hotel Marvida Family Eco in Manavgat within Coral Group Hotels;

QUALIFICATIONS

• Graduated from tourism and hotel management departments of universities,
• Have at least 3 years of managerial experience in a similar position,
• Knowledge of complaint & demand management and guest satisfaction measurement processes,
• High persuasion and communication skills,
• Guest oriented,
• Has the ability to make quick decisions,
• Able to adapt to intense work tempo,
• Successful in relationship management,
• Productive and open to development,
• Advanced command of English and German,
• Able to use MS Office applications effectively,
• No restrictions on domestic/international travel

JOB DESCRIPTION

• Responsible for the management of complaint & demand management and guest satisfaction measurement processes,
• Will effectively monitor and report the hotel's complaint rates, online reputation and satisfaction levels,
• Will increase the efficiency of the team and lead their development,
• Coordinate the training of the team and keep their motivation at a high level,
• Will take an active role in the continuous improvement of the hotel service concept along with guest relations services,
• Will plan and carry out the necessary steps for the department to achieve the determined goals,
• Will provide the necessary contribution for the company to achieve its goals,
• Ensure that communication with management and other departments is maintained in a harmonious and productive manner.